Assistant Branch Manager

F.N.B. Corporation; Boardman Township (OH); On-site; USD 48,000 - 65,000; Full time

Job summary

F.N.B. Corporation is hiring an Assistant Branch Manager in our Retail unit to help lead the branch and sales team while delivering exceptional customer service.

You will develop and maintain a personal referral network, execute branch leads, coach staff on sales activities, manage daily operations, and ensure compliance with policies and risk controls. Strong communication, organization, and attention to detail are essential for success.

Qualifications

• High School or GED required and demonstrated customer service excellence.
• Strong communication and interpersonal skills are essential.
• Ability to manage multiple tasks with attention to detail.
• Knowledge of banking policies and consumer products is advantageous.
• Sales experience and client relationship skills are preferred.

Responsibilities

• Promote the sales process through referrals and identified customer needs.
• Input and maintain data quality for referrals and accounts using branch tech.
• Coach and supervise branch staff in sales activities and daily huddles.
• Coordinate daily operations: scheduling, vault cash, opening/closing, and policy adherence.
• Perform teller transactions as needed and support risk and compliance requirements.

Skills

Excellent customer service skills

Excellent communication

Organizational skills

Interpersonal skills

Detail-oriented

PC & software proficiency

MS Word

MS Excel

MS PowerPoint

Experience in related position

Banking policies knowledge

Sales & customer service

Education

High School or GED

Tools

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Job description

Primary Office Location:
670 Boardman-Poland Road. Boardman, Ohio. 44512.

Join our team. Make a difference - for us and for your future.

Position Title: Assistant Branch Manager

Business Unit: Retail

Reports to: Varies Based on Assignment

Position Overview

This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the management of the branch and sales team. The incumbent will develop and maintain a personal referral network, execute branch leads according to consumer bank standards, perform successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.

Primary Responsibilities

Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs. Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner. Incorporate FNB digital products and services into customer interactions.

Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.

Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.

Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures. Performs traditional teller transactions as needed.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

2

Skills Required to Perform the Primary Responsibilities of this Position:

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position.
• Knowledge of banking policies, procedures consumer products and services.
• Sales and customer service skills.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements Or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.