Assistant Banking Center Manager - Ocala West 200

Seacoast Bank Careers; Ocala (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Seacoast Bank seeks an Assistant Banking Center Manager to drive branch performance, support team development, and deliver exceptional customer experiences. In a smaller branch, you’ll wear multiple hats, coach staff, and ensure smooth daily operations while maintaining strong customer relationships.

You will contribute to lending growth, manage staff, and lead in compliance and risk management, balancing service with sales objectives across community banking.

Qualifications

• High School Diploma or equivalent required.
• College degree or 5+ years in retail sales and/or financial services experience required.
• Proficient in consumer lending products and active NMLS registration status.

Responsibilities

• Assess and coach branch team to increase effectiveness and accountability.
• Assist BCM with employment, training, scheduling, and associate relations.
• Lead in customer-facing technology adoption and self-service enrollment.
• Foster COI development and referrals to grow branch business.
• Balance business needs with customer requests while managing risk.

Skills

Leadership

Coaching

Customer service

Supervisory experience

Relationship building

Education

High School Diploma or equivalent

College degree or 5+ years in retail sales/financial services

Job description

If you're the type of leader who isn't afraid to roll up your sleeves, this role is for you. As an Assistant Banking Center Manager, you'll help drive branch performance, support team development, and create exceptional customer experiences. In our smaller branch setting, no two days look the same, and you'll have the opportunity to wear multiple hats, stepping in wherever needed to keep the team and branch running smoothly.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership

• Assess and coach branch team in conjunction with the Banking Center Manager while providing constructive feedback to increase overall effectiveness and ensure accountability.
  • Expected to conduct regular coaching sessions in addition to BCM coaching.
• Responsible for assisting the BCM in all aspects of branch team regarding employment, training, scheduling, and associate relations.
• Perform as primary liaison for complex, escalated situations.
• Fulfill talent management accountabilities including succession planning, attracting, and retaining top talent, and continuously developing strong bench strength.
• Develop trusting & cooperative working relationships with customers and associates. Maintain a positive working environment by building team morale and providing ongoing recognition.
• Create brand awareness at community, charitable and civic events as a bank ambassador.
• Proactively seek continuing education opportunities to enhance leadership skills.
• Be highly proficient and lead Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.

Performance Management

• Consistent execution support of the Community Bank playbook to ensure overall success of the branch.
• Foster and drive activities leading to opportunities for consumer loan growth.
• Work with staff to foster true needs-based customer conversations through Relationship Builder coaching and observations.
• Develop and maintain a mature Center of Influence (COI) base of community and business leaders, leveraging them to gain additional business through referrals.
• Develop and maintain partnerships with internal line of business leaders.
• Compile data and prepare various branch reports and other management reports as assigned.
• Able to balance business needs with customer requests while managing potential risk to the bank.

Operations

• Partnership with BSA to ensure branch adherence to AML/BSA requirements (Customer Identification Program, Account Opening Customer Due Diligence, ongoing profiling requirements, Enhanced Due Diligence, OFAC, Suspect Activity Form, etc.), operational procedures, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements; communicate any updates to associates.
• Practices ethical sales behaviors in accordance with the Associate Code of Conduct and Sales Practices Policy, acting in the best interest of the customer when offering additional products and services.
• Ensure all safety and security procedures are followed. Serves as the primary branch security contact and business continuity leader.
• Function in any capacity within the branch as needed up to and including Teller, Client Advisor and Branch Support Coordinator roles.
• Assist customers with notary, signature guarantee and or medallion.
• Responsible for KYC Memo and RFI accountabilities.
• Adheres to Seacoast Bank’s Code of Conduct.

Business Development/Credit Acumen

• Ability to source Treasury Management solutions and services and small business lending needs.
• Responsible for a comprehensive understanding of all consumer products and services with a strong emphasis on consumer lending.
• Demonstrate an extensive knowledge of small business deposit and working knowledge of lending products and services.

EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent required.
• College degree or 5+ years in retail sales and/or financial services experience required.
• Proficient in all consumer lending products and maintain an active NMLS registration status.
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
• Able to proactively lead, manage, motivate, and coach associates to produce desired results.
• 2+ years Consumer Lending experience required.
• 2+ years Business Development experience preferred.
• 2+ years of previous supervisory experience preferred.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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