Assistant Banking Center Manager - Leominster Main Street

Fidelity Co-Operative Bank; Leominster (MA); On-site; USD 36,000 - 45,000; Full time

Job summary

Fidelity Co-Operative Bank is seeking an Assistant Banking Center Manager (ABCM) to supervise staff at a Fidelity Banking Center and deliver a full range of financial services to customers. The ABCM will monitor performance, coach staff, and ensure the highest level of customer care while supporting the Banking Center Manager and promoting the bank’s deposit and loan products.

The role requires prior supervisory retail banking experience, strong leadership, and a client-focused mindset.

Qualifications

• Three or more years supervisory experience in retail banking.
• Demonstrated leadership capabilities and team mentoring.
• Strong customer-service orientation and ability to build client trust.

Responsibilities

• Oversee and mentor Banking Center staff for daily operations, scheduling, and goal communication.
• Monitor management reports and performance metrics.
• Develop rapport with customers, understand ownership types, respond to inquiries, and resolve issues promptly.
• Provide back-up support to Banking Center Manager.
• Deliver excellent customer care for daily transactions and inquiries per bank policy.
• Process deposits, loan payments, cash handling, money orders, and related transactions.
• Assist in opening/closing Banking Center, and promote deposit and loan products.
• Identify referrals to Investment Services, TAM, and other lines; know service offerings.
• Maintain confidentiality and comply with all laws and bank procedures.

Skills

Supervisory experience

Leadership

Customer care

Retail banking knowledge

Education

Bachelor’s degree preferred

NMLS registration

Notary Public

Medallion signature training

Job description

Job Category: Retail Banking

Requisition Number: ASSIS003032

• Posted : September 15, 2026
• Full-Time
• On-site

Locations

Showing 1 location

• Pay or shift range: $25.57 USD to $33.24 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Salary Grade :15

SUMMARY:

The Assistant Banking Center Manager (ABCM) supervises the staff at a Fidelity Banking Center. Responsible for monitoring performance and operations, ensuring the highest level of customer care for Bank customers. As a trusted financial advisor, the ABCM will advise and deliver a full range of financial services to customers to meet their financial goals. As a member of the retail management team, the ABCM will provide exceptional care and support to staff in achieving their professional goals.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

• Oversees, supervises and mentors Banking Center staff for purposes of the day-to-day administration of job duties, including scheduling, communicating overall goals, operations, and coaching reinforcing principles and values.
• Monitors and decisions management reports.
• Develops a rapport with customers, greeting customers by name, possesses an understanding of account ownership types and authority, as well as, being responsive and timely with correspondence and problem resolution.
• Provides backup to the Banking Center Manager.
• Provides excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution in accordance with Bank policies and procedures.
• Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption.
• Fulfills all Banking Center opening and closing activities.
• Introduces and advises on the Bank's deposit and consumer loan products and services to proactively meet customer needs.
• Proficient in determining customers’ existing and prospective financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial Lending, Treasury Management, etc. Maintain a working knowledge of product and service offerings including consumer, business, deposit, lending, non-profit, retirement, digital banking, debit cards, etc.
• Confidently discuss customer lending opportunities and assists customers in preparing loan applications for home equity loan products and other consumer loans.
• Safeguards customer trust by upholding the duty of customer confidentiality.
• Complies with all required laws, regulations, policies, and procedures.
• Timely completion of all assigned learning activities.
• Actively participate in Banking Center meetings and one-on-one coaching sessions.
• Participates/volunteers in community groups and events.
• Completes specialized training courses and certification programs as assigned and within allotted timeframes.
• Additional duties as assigned.

EDUCATION & CERTIFICATIONS:

• Bachelor’s degree preferred, or combination of secondary education and four years of progressive retail banking experience
• Nationwide Mortgage Licensing System (NMLS) registration
• Notary Public commission
• Completion of Medallion signature guarantee training required

KNOWLEDGE, SKILLS & ABILITIES:

• Three or more years supervisory experience and proven leadership capabilities required, including minimum of one year retail banking supervisory experience.
• Conversant in all Bank business lines
• Ability to independently complete and mentor others in transactions and all platform services, including transactions, account opening, consumer loan products, IRAs, trust accounts, etc.
• Ability to execute more complex account openings and transactions independently
• Ability to supervise staff
• Critical thinking, decision making and problem-solving skills
• Demonstrated high level of judgement and decision-making ability
• Demonstrated ability to fulfill the opening/closing activities of the Banking Center
• Prior customer relationship building experience
• Must have a supervisory aptitude
• Demonstrated management and leadership skills
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

• Managerial Courage
• Technology Savviness/Digital Enthusiast
• Financial Comprehension
• Adaptability and Flexibility
• Eager and Agile Learner

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.