Assistant Banking Center Manager - Katy

MidFirst Bank; Katy (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

MidFirst Bank is seeking an Assistant Banking Center Manager in Katy, Texas to assist in overseeing banking center operations, lead a team of sales professionals, and ensure exceptional customer service. The ideal candidate will have a minimum of three years in a sales environment, strong leadership abilities, and proficiency with Microsoft applications. This role involves processing transactions, handling customer inquiries, and ensuring compliance with bank procedures. Weekend availability is essential.

Qualifications

• Minimum three years of successful sales experience in an incentive-driven environment.
• Supervisory abilities and leadership skills.
• Proven ability to proactively participate in sales programs.

Responsibilities

• Oversee operational functions and support staff.
• Process loan applications and sell banking products.
• Build and maintain client relationships through excellent service.

Skills

Sales experience

Leadership skills

Decision making

Microsoft Office proficiency

Customer service

Job description

Assistant Banking Center Managers will assist Banking Center Managers with the daily operations of the banking center as well as provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide valuable service to customers. This position is also responsible for a variety of duties focused on the development of new business, as well as retaining and expanding our current relationships with customers.

Responsibilities

• Assist in overseeing the operational functions of the banking center and provide support to staff (answering questions, coaching, encouragement, feedback, and constructive criticism as needed)
• Process loan applications and customer‑originated financial transactions, open new accounts, and sell banking products and services
• Build and maintain client relationships to uncover and satisfy their needs through the sale of financial products and services
• Generate sales leads through community outreach activities and develop business partners, while building internal relationships
• Assist clients with concerns or questions regarding their accounts, explain service charges, statement problems, product features, etc., and work to resolve complex or sensitive customer issues
• Create workforce stability by cultivating an engaged and enthusiastic team through coaching on proper behaviors, sales techniques, service expectations, and compliance guidelines, while modeling the same
• Ensure audit/compliance procedures of the center are followed while maintaining the highest level of customer service
• Ensure completion of regulatory compliance and training specific to sales and service responsibilities for you and your associates
• Ensure security measures are adhered to regarding opening and closing procedures within the bank
• Represent yourself and the bank in a positive, courteous, friendly, and professional manner
• Supervisory duties: coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, preparing and conducting performance evaluations

Required Skills

• Minimum three years of successful sales experience in an incentive‑driven or relational selling environment; demonstrated performance in meeting and exceeding goals. Previous banking experience is preferred.
• Supervisory abilities, including leadership skills, sound decision making, the ability to motivate others, and the capability to address conflict in a positive and productive manner.
• Proven ability to proactively and effectively participate in a sales program, and meet or exceed expectations for sales and referral activities.
• Availability to work weekends and/or extended hours as required.
• Proficiency with all Microsoft applications (Word, Outlook, Excel, etc.).
• Must have a current Notary or be willing to become one (pursue application, bond, and notary seal) at the Bank's expense.

Preferred Skills

• Extensive knowledge and familiarity of banking products and services.
• Bilingual (fluent verbal and written English/Spanish) skills; sales management experience within a retail banking environment.

Physical Requirements

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.

Hours of Operation

MidFirst Banking Center Hours of Operation – Standard Hours: Monday – Friday from 9:00 a.m. – 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.

Shift differential is available for certain hours – $5/hr for Monday through Friday from 5:00 p.m. – 6:00 p.m., Saturday from 12:00 p.m. – 1:00 p.m.

Candidates must be available to work weekend hours.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.