Assistant Area Manager

Lazer Logistics; Phoenix, Northern (AZ, KY); On-site; USD 90,000 - 120,000; Full time

Job summary

Lazer Logistics is seeking an Assistant Area Manager to support the Area Manager in supervising 24/7 operations across multiple customer sites in a regional footprint. The role emphasizes safety, service levels, and front-line team development within a fast-paced environment.

The ideal candidate will partner with customers and vendors to ensure consistent service delivery, lead recruiting and coaching efforts for managers and drivers, and drive continuous improvement across sites.

Responsibilities

• Oversee day-to-day operations across an assigned portion of 24/7 customer sites, with a focus on safety and service levels.
• Monitor performance metrics, develop process improvements, and resolve issues that impact service levels.
• Ensure all locations have the necessary equipment to operate (maintenance & rentals).
• Provide guidance, supervision, and performance management to site personnel to meet business needs.
• Support the full employee lifecycle recruiting, hiring, team building, and training for new managers and drivers, and lead retraining for existing staff.
• Coach, mentor and develop employees while growing the team.
• Coordinate logistics activities with internal and external customers to ensure seamless service delivery.
• Ensure employees consistently deliver the highest level of customer service across assigned sites.
• Hold site managers accountable for safety standards and resolve maintenance-related safety issues.
• Conduct safety observations and coaching sessions to reinforce adherence to safety standards.
• Escalate safety incidents and unresolved compliance issues to the Area Manager for resolution.
• Be a leader by example and live our overall purpose and core values. Foster communication, collaboration, diversity, inclusion, innovation and a productive team environment.
• Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adoption and resilience to change and continuous improvement.
• Other tasks that may be assigned.

Job description

Summary

The Assistant Area Manager is a member of the Field Operations team, supporting the Area Manager in overseeing day-to-day operations across an assigned portion of 24/7 customer sites within a geographic region. This role owns site-level performance management, safety compliance, and resource coordination while supervising and developing site personnel through the full employee lifecycle. The role partners closely with customers and vendors to ensure consistent service delivery. The ideal candidate is a hands‑on operator who is safety-minded, adaptable, and skilled at developing frontline teams in a fast‑paced, 24/7 environment.

Job Description

Operational Excellence

• Oversee day-to-day operations across an assigned portion of 24/7 customer sites, with a focus on safety and service levels.


• Monitor performance metrics, develop process improvements, and resolve issues that impact service levels.


• Ensure all locations have the necessary equipment to operate (maintenance & rentals).

People Development

• Provide guidance, supervision, and performance management to site personnel to meet business needs.


• Support the full employee lifecycle recruiting, hiring, team building, and training for new managers and drivers, and lead retraining for existing staff.


• Coach, mentor and develop employees while growing the team.

Customer & Vendor Relations

• Coordinate logistics activities with internal and external customers to ensure seamless service delivery.


• Ensure employees consistently deliver the highest level of customer service across assigned sites.

Safety & Compliance

• Hold site managers accountable for safety standards and resolve maintenance-related safety issues.


• Conduct safety observations and coaching sessions to reinforce adherence to safety standards.


• Escalate safety incidents and unresolved compliance issues to the Area Manager for resolution.

Team Leadership

• Be a leader by example and live our overall purpose and core values. Foster communication, collaboration, diversity, inclusion, innovation and a productive team environment.


• Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adoption and resilience to change and continuous improvement.


• Other tasks that may be assigned.