Assistant Account Supervisor - Residential

Allied Universal; Canyon Lake (CA); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Vacation time

Retirement plan

Job summary

Allied Universal is seeking an Assistant Account Supervisor to oversee site operations, supervise staff, train personnel, and ensure compliance with client instructions and internal procedures.

The role manages posts, develops training materials, reviews security logs, and coordinates with leadership to resolve deficiencies while maintaining a strong client relationship and high service standards.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license may be required for company vehicles.
• 3+ years of professional security supervisory/management experience.
• Strong multitasking and deadline management abilities.
• Proficient in MS Office and office management tools.
• Good independent judgement and discretion.

Responsibilities

• Manage all supervisory, training, and operations functions at the site.
• Direct work tasks to Supervisors and Security Professionals daily.
• Coach, evaluate, and develop meeting of performance standards.
• Update post orders and operating procedures; ensure compliance.
• Conduct interviews and on-the-job training for new staff.
• Oversee reports, logs, and pass-down communications.
• Respond to site emergencies and communicate with leadership.
• Maintain positive client/security relationships and professional standards.

Skills

Team leadership

Supervisory experience

Communication skills

Time management

Microsoft Office

Attention to detail

Education

High school diploma or equivalent

Business/related field degree

ASIS CPP certification (preferred)

Tools

Microsoft Office

HR/Office software

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring an Assistant Account Supervisor. This Assistant Account Supervisor is responsible for managing all supervisory, training, and operations functions at the assigned customer site, ensuring operational excellence and compliance post orders, client instructions, and all internal procedures.

Salary Details; $74,984.00 / yr.

RESPONSIBILITIES:

• Ensure execution of all operational aspects (technical and managerial) of the security contract at the assigned location; assign work tasks to Supervisors and Security Professionals and direct their work throughout the day
• Act as the first direct management contact for Shift Supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs; responsible for supervising, motivating, coaching, and training; evaluate the work performance of Security Professionals and make recommendations regarding assignments
• Selection and placement of direct reports; design and implement career development and performance improvement plans
• Responsible for updating Post Orders, Operating Procedure manuals, and/or all other post and training information; ensure necessary guidance and directives are being properly maintained and implemented
• Conduct interviews and evaluate new employees; responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made
• Develop and maintain on-the-job training/guidance materials; where applicable, coordinate with training team members; evaluate effectiveness of security procedures and develop and implement resolutions to deficiencies
• Oversee all reports, logs, and pass-downs generated by and for the Security Department; distribute communications and other information to Security Professionals at post
• Respond to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
• Collect and evaluate security logs and incident reports and compile information for communication to leadership teams; ensure reports are complete, concise, and professional; edit as necessary to ensure the highest level of quality is met
• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints, or other concerns, and forward any such issues to Account Manageror Field Supervisor as appropriate; assist with investigations as directed by Account Manager, Branch Manager, or Corporate Human Resources Director
• Responsible for making recommendations for counseling and/or disciplinary action, including termination of employment for indirect reporting personnel; administer counseling or disciplinary action
• Respond to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager
• Maintain a positive client/security relationship through frequent tenant/client contact and support
• Ensure security office area is maintained and organized in a professional manner by security professional team members
• May occasionally perform Security Professional type job duties on an as needed basis, but under no circumstance will such duties exceed more than 50% of time in any given workweek

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Current driver’s license if driving a company-owned or client-provided vehicle
• Minimum of three (3) years of professional-level security experience, preferably in a supervisory/management level role
• Ability to take initiative successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Able to use good independent judgement and discretion.
• Proven ability to manage correspondence, discussions, and materials with discretion
• Outstanding oral and written communication skills
• Planning, organizing, problem solving skills
• Excellent attention to detail
• Outstanding active listening skills
• Team leadership skills
• Able to assess and evaluate situations effectively
• Ability to work in a dynamic and fast- paced environment and adapt quickly

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• College degree in Business Administration or a law enforcement-related field
• Experience in scheduling, operations, or other functions of the security industry
• American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) certification
• Law enforcement experience (military police or civilian law enforcement)
• Military experience with a favorable discharge
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

PPO 14417

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1682094