Asset Retrieval Administrator

Olympus Corporation; Center Valley (Lehigh County); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salaries and annual bonus

401(k) with company match

Medical, dental, vision coverage

Paid vacation and sick time

Parental leave and adoption assistance

Job summary

Olympus Corporation of the Americas in Center Valley, PA, is seeking an Asset Retrieval Administrator to manage Olympus Demo inventory, asset returns, and compliance reporting. This role requires coordinating with Sales Reps, Product Managers, and third-party vendors to ensure timely, cost-effective asset returns and governance adherence.

The position emphasizes customer service and collections duties, with strong focus on leveraging SAP, Salesforce, and Datasweep for asset history, as well as

Qualifications

• High School Diploma and a minimum of four years of customer service or collections experience required.
• Associate's Degree and a minimum of two years of customer service or collections experience.
• Bachelor's Degree: Business Major required or preferred.

Responsibilities

• Use SAP, Salesforce and Datasweep to research asset history and Sales Rep account information, and verify data accuracy.
• Utilize FedEx tracking system to set up and follow up on return shipments.
• Maintain communications with Sales Reps and Regional Manager for retrieval issues.
• Monitor the Asset Retrieval phone line and respond to calls within 24 hours.
• Provide copies of agreements and supporting information to Sales Reps on request.
• Resolve or escalate discrepancies and coordinate with Compliance as needed.
• Establish and maintain relationships with Sales Reps, Product Managers, and Vendors in assigned area.

Skills

Customer service

Collections

SAP

Salesforce

Datasweep

Education

High School Diploma

Associate's Degree

Bachelor's Degree: Business Major

Tools

FedEx tracking system

CRM system

Job description

Working Location: Pennsylvania, Center Valley

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Job Description

This position carries significant responsibility and relies on both collections and customer service experience and judgment to accomplish and meet customers needs and Olympus's compliance and delinquency expectations. This position provides a continuous point of contact with Olympus Sales Reps Product Managers and Third Party Vendors and will serve as the central point in resolving all Demo asset returns related issues. Additionally as the compliance landscape has changed this position will work closely with the Compliance Department. The Asset Retrieval Administrator is responsible for: The retrieval management of assigned accounts related to the thousands of assets under all Olympus Demo inventory. Olympus Demo inventory include but are not limited to: Central Demo Core Demo Marketing Product Loans Grants Tradeshows Workshops and any other programs that may fall under the Asset Management group. The coordination and administration of the Olympus Centralized Asset Return Process. This duty requires coordinating the return logistics with Reps Product Managers Third Party Vendors to ensure assets are returned to Olympus as quickly and cost effectively as possible. All customer service and Asset collection activities within his or her specified assigned area and the coordination of compliance reporting to the Compliance Department.

Job Duties

Customer Service Duties and Responsibilities

• Use SAP, Salesforce and Datasweep to research assets history and Sales Rep account information in order to make appropriate inquiries to Reps about unreturned equipment. Review data for accuracy make corrections and notify Supervisor about discrepancies.
• Utilize Fed Exs tracking system to set up and follow up on the return shipment of asset units.
• Maintain communications link with Sales Representatives and Regional Manager when assistance is needed on certain retrieval issues (e.g. customer non-compliance with the return of overdue equipment)
• Responsible for monitoring the Asset Retrieval phone line.
• Respond to all phone calls and e-mails from customers within 24 hours.
• Provide copies of agreements and supporting information to Sales Reps upon request.
• Resolve procedure-reporting issues recommend and take appropriate actions on discrepancies to resolve issues.
• Resolve or direct Sales Reps to appropriate contacts on any issue.

Collection Duties and Responsibilities

• Establish and maintain relationship with all Sales Reps Product Managers and Third Party Vendors within assigned area.
• Initiate and consistently communicate our collection process following guidelines policies and procedures for all delinquent RMAs with accounts in assigned area.
• Reduce delinquency of outstanding assets at accounts in assigned portfolio.
• Follow set guidelines for resolving disputed claims and coordinate closely with Compliance for any discrepancies.
• Perform other related duties as assigned.

Job Qualifications

One of the following:

• High School Diploma and a minimum of four years of customer service or collections experience required.
• Associate's Degree and a minimum of two years of customer service or collections experience.
• Bachelor's Degree: Business Major

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match
• Comprehensive medical, dental, vision coverage effective on start date
• 24/7 Employee Assistance Program
• Free live and on-demand Wellbeing Programs
• Generous Paid Vacation and Sick Time
• Paid Parental Leave and Adoption Assistance*
• 12 Paid Holidays
• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset
• Offers onsite, hybrid and field work environments
• Paid volunteering and charitable donation/match programs
• Employee Resource Groups
• Dedicated Training Resources and Learning & Development Programs
• Paid Educational Assistance
• US Only
• Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks . At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations:

Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Commercial Operations