Asset Protection Specialist (Part Time)

greenthumbindustries; Grove City (Mercer County); On-site; USD 25,000 - 30,000; Full time

Job summary

Green Thumb Industries is seeking an Asset Protection Specialist (APS) to be the warm, welcoming face of RISE Dispensaries while upholding safety, compliance, and guest-first service. This role blends hospitality, customer service, and safety leadership to enhance the customer journey and team experience.

You will greet guests, manage check-ins, monitor safety, de-escalate incidents, and support store operations.

Qualifications

• Experience in customer-facing roles preferred.
• Familiarity with POS systems or compliance tech preferred.
• Security, military or law enforcement background is a plus when paired with hospitality-focused service.
• Must pass all required background checks including state cannabis employment requirements.
• Must be 21 years or older and comply with cannabis employment regulations.

Responsibilities

• Greet guests warmly and manage check-ins with compliance.
• Monitor entry points and store perimeters for safety and comfort.
• De-escalate incidents with empathy and clear communication.
• Escort customers and support safety, guest flow, and operations.
• Report safety, security, or compliance incidents promptly and take appropriate action.
• Collaborate with store teams and train new APS staff.

Skills

Customer-facing

POS familiarity

Security background

Guest-focused service

Flexible scheduling

Job description

The Role

At Green Thumb Industries and RISE Dispensaries, we believe the first impression is everything and that starts with you. As an Asset Protection Specialist (APS), you're not just a security presence, you're the warm, welcoming face of the dispensary and a key part of creating an elevated, friendly, concierge-style experience for our guests. This role is ideal for individuals who enjoy connecting with others, maintaining physical readiness to act with urgency, and ensuring everyone feels safe, respected, and cared for.

This is not your traditional security role. It's a dynamic blend of hospitality, customer service, and safety leadership, designed to enhance both the customer journey and team member experience. A sset Protection Specialists are active, professional, and approachable stewards of our culture, safety, and brand values.

Key Responsibilities

Welcoming & Check-In Experience

• Be the first smiling face our guests see-greet all visitors with warmth and positivity.
• Manage check-in with professionalism and efficiency, while upholding compliance standards.
• Set the "RISE Vibe" from the moment customers enter our doors.
• Provide basic concierge-level support: answering common questions and directing traffic.

Safety, Security & Support

• Serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order.
• Monitor various areas of the premises, including the store entry/exit and site perimeters, to ensure safety, comfort, and compliance.
• De‑escalate situations with empathy, tact, and clear communication.
• Support team members and store operations in matters of safety, cleanliness, compliance, and guest flow by escorting customers and visitors and remaining alert and mobile at all times.
• Report and respond appropriately and urgently to any safety, security, or compliance incidents.
• Support emergency procedures and preparedness, including fire, evacuation, or weather response.
• Conduct visual inspections and checks per SOPs to maintain a secure and hazard‑free environment.

Cross-Functional Collaboration

• Foster strong relationships and mutual trust with store teams, leadership, and customers.
• Share insights on guest interactions, safety concerns, and security risks with transparency and discretion.
• Support training of new APS team members to model warm, professional, and compliant behavior.

Other duties as assigned

Qualifications

• At least one year of customer-facing or concierge experience strongly preferred.
• Familiarity with POS systems and/or compliance technology preferred.
• Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs .
• Must have reliable, responsible, and dependable attendance .
• Must pass all required background checks including state-specific cannabis employment requirements .
• Possess valid driver's license or state ID .
• Must be 21 years or older and meet all state-specific cannabis employment requirements.
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry .

Additional Requirements

• Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)
• Capable of remaining alert and responsive during extended periods of time.
• Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary .
• Remain in a stationary position, if required, to meet the needs of the business .
• C onverse and communicate with individuals and groups of people directly .
• Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email .
• Inspect and receive detailed information, such as patients' and/or customers' dates of birth, order information , or inquiries .
• Move inventory and materials weighing up to 30 pounds independently .
• Position self to move inventory and materials in storage areas .
• Comfortable standing or walking for extended periods, up to the duration of a scheduled shift or workday and working both indoors and outdoors.

Skills

• Friendly, professional demeanor with excellent interpersonal skills.
• Ability to remain calm and empathetic in stressful situations.
• Consistent demonstration of excellent customer service skills .
• Ability to establish and maintain