Asset Protection Specialist - Park Meadows in Lone Tree

lululemon; Lone Tree (IA); On-site; USD 48,200 - 54,300; Full time

Job summary

An innovative performance apparel company is seeking an Asset Protection Specialist to ensure safety and security in a retail environment. This role involves collaborating with store leadership to promote a secure atmosphere for both guests and staff. The ideal candidate will have a customer service background, strong ethical standards, and the ability to handle confidential information. With a focus on inclusion and teamwork, this position offers a chance to make a meaningful impact while fostering a culture of safety and well-being. Join a dynamic team dedicated to protecting both people and business interests in a vibrant retail setting.

Qualifications

• Legally authorized to work in the USA and must be 18 years or older.
• Previous customer service and leadership experience preferred.

Responsibilities

• Ensure a safe and secure environment for guests and staff.
• Lead emergency and crisis incidents affecting the store.
• Train team to report theft or fraud incidents.

Skills

Customer Experience

Collaboration & Teamwork

Decision Making

Candid Communication

Integrity & Honesty

Education

High school diploma or equivalent

Job description

Asset Protection Specialist - Park Meadows in Lone Tree

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lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well.

The Asset Protection team fosters a culture of safety and security, empowering individuals and teams to ensure the well-being of our people and business. The Asset Protection Specialist plays a critical role in educating and enrolling retail store teams in our global priorities: Well Being, Risk Mitigation, Financial Value, and Social Impact.

Job Summary

The Asset Protection Specialist works primarily on the retail floor, reporting directly to the Asset Protection Manager and connecting regularly with the Store Manager. They collaborate with the store team to ensure excellence in Asset Protection, promoting a safe and secure environment for guests and staff.

Key Responsibilities

1. Understand and communicate lululemon Asset Protection policies and applicable operating procedures.
2. Maintain a visible presence at the store entrance to ensure a welcoming, safe, and secure environment.
3. Lead and support emergency and crisis incidents affecting the store.
4. Address team well-being and safety concerns, reporting incidents promptly to store leadership.
5. Partner with the Store Manager and Assistant Managers to train the team to report theft or fraud incidents.
6. Maintain strong relationships with law enforcement officials.
7. Support ongoing training on AP-related topics.
8. Ensure compliance with quarterly First Aid Training and conduct monthly safety walkthroughs.
9. Review inventory accuracy reports and create action plans to address compliance and operational gaps.
10. Support the team in resolving AP-related guest feedback.
11. Interact with guests to ensure a great guest experience.
12. Partner with floor leaders to assess and address Asset Protection risks.

Working with Others

1. Foster a respectful and inclusive team environment.
2. Educate and coach leadership on effective theft and safety reporting.
3. Collaborate with AP Partner and ORC Investigators.
4. Build relationships with neighboring retailers and property security teams.

Operations

1. Adhere to People Safety policies and procedures.
2. Input theft, fraud, or safety incidents into case management systems.
3. Review SOP compliance and accuracy in Inventory Operations.

Key Skills & Core Values

1. Inclusion & Diversity
2. Integrity & Honesty
3. Customer Experience
4. Collaboration & Teamwork
5. Candid Communication
6. Decision Making

Job Requirements

1. Legally authorized to work in the country where the store is located.
2. Must be 18 years or older.
3. Ability to travel to the assigned store(s).

Availability

Flexible schedule, including evenings, weekends, and holidays based on business need.

Other Requirements

1. Ability to work as part of a team and independently.
2. Calm demeanor in stressful situations.
3. Strong ethical standards and ability to handle confidential information.

Experience

1. Previous customer service experience.
2. Previous leadership experience.
3. Preferred: High school diploma or equivalent.
4. Preferred: 1 year of retail/sales leadership experience.

Must Haves

1. Acknowledge the presence of choice in every moment.
2. Possess an entrepreneurial spirit.
3. Communicate with honesty and kindness.
4. Foster connection by putting people first.

Additional Notes

Authorization to work in the USA is required for this role.

Compensation and Benefits Package

The typical hiring range for this position is from $48,200 - $54,300 USD annually, based on market location.

Workplace Arrangement

This role is classified as In-Person under our SSC Workplace Policy.

Seniority Level

Associate

Employment Type

Full-time

Job Function

General Business, Strategy/Planning, and Quality Assurance

Industries

Retail, Retail Apparel and Fashion, and Retail Luxury Goods and Jewelry