Asset Protection Partner

Sephora USA, Inc; San Mateo (CA); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Healthcare benefits

Equal employment opportunity

Job summary

Sephora USA, Inc. is seeking an Asset Protection Partner for the Hillsdale area in San Mateo, CA. The role focuses on safeguarding assets and maintaining a safe, welcoming environment for clients and employees.

You will work with store leadership to implement shrink strategies, monitor activity, and handle incidents with professionalism. This is a full-time, hourly position requiring flexibility for evenings and weekends.

Qualifications

• 1–2 years in retail operations, sales, hospitality, asset protection, or loss prevention.
• Understanding of retail operations, shrink, and safety.
• Ability to build trust and collaborate across teams.
• Conflict de-escalation skills.
• Comfortable with CCTV and reporting tools.
• Excellent communication and attention to detail.
• Physically able to lift and carry up to 50lbs.

Responsibilities

• Promote safety & awareness; lead/join meetings and training.
• Maintain strong store presence; spend 75–80% on selling floor to deter theft and support service.
• Partner with leadership; collaborate with managers to align shrink reduction and safety initiatives.
• Monitor & investigate; use CCTV and reporting tools to identify losses.
• Incident response; de-escalate situations with safety and client experience in mind.
• Execute audits and reporting; complete audits and reports for asset protection.
• Compliance; adhere to asset protection policies and licensing requirements.
• Support multiple locations as needed.
• Represent Sephora; testify in court if required.

Skills

Asset protection

Customer service

Communication

Conflict de-escalation

Team collaboration

Tools

CCTV systems

Reporting tools

Job description

Job ID: 295048
Store Name/Number: CA-Hillsdale (0028)
Address:60 - 31st Ave, Space #1016, San Mateo, CA 94403, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time:Full Time
Position Type: Regular

Your Role at Sephora

As an Asset Protection Partner, you'll safeguard Sephora’s assets and support a safe, inclusive environment for clients and employees. Working with store leaders and the District Asset Protection Manager, you'll help implement safety and shrink strategies, monitor store activity, and handle incidents with professionalism and care. If you're detail-oriented and passionate about safety and service, this is your moment to Belong to Something Beautiful.

Key Responsibilities

• Promote safety & awarenessLead/join meetings and training to increase asset protection and reinforce safety protocols
• Maintain strong store presenceSpend 75-80% of time on the selling floor to deter theft, support service, and maintain a safe environment
• Partner with leadershipCollaborate with managers to align shrink reduction and safety initiatives
• Monitor & investigateUse CCTV and reporting tools to identify and investigate losses
• Incident responseDe-escalate situations professionally, prioritizing safety and client experience
• Execute audits and reporting Complete audits and prepare reports for asset protection efforts
• Compliance Adhere to all asset protection policies and licensing requirements
• Support multiple locations As needed
• Represent Sephora Testify in court on behalf of the company if required

Flexible Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/ hours
  • Full Time: 30-40 hrs/week
• Be available during peak retail operations (nights, weekends and holidays)
• Punctuality and consistent attendance

Qualifications/Experience

• 1–2 years in retail operations, sales, hospitality, asset protection, or loss prevention
• Understanding of retail operations, shrink, and safety
• Ability to build trust and collaborate across teams
• Conflict de-escalation skills
• Comfortable with CCTV and reporting tools
• Excellent communication and attention to detail
• Physically able to lift and carry up to 50lbs

While at Sephora, you’ll enjoy

Inclusion & Belonging

We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored

Meaningful Rewards

Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here

$25.00 - $29.50/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.

Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.