Asset Protection Lead - Full Time

Belk; Thomasville (NC); On-site; USD 25,000 - 41,000; Full time

Job summary

Belk is seeking an Asset Protection Lead in Thomasville, NC to support shortage reduction and protect profitability. This hourly role drives process improvements, ensures compliance with policies, and promotes teamwork and accountability.

You will lead awareness training, handle incidents with proper reporting, and collaborate with law enforcement as needed while maintaining data security and system reliability.

Qualifications

• 1+ years of retail experience and AP experience.
• Commitment to customer service excellence.
• Ability to learn and adapt with technology.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead proactive shortage reduction by preventing theft, fraud, and dishonesty.
• Maintain knowledge of policies and ensure store communication.
• Assist with incidents and ensure proper documentation and reporting.
• Lead store awareness training and data security compliance.
• Communicate daily goals and key tasks to the team.
• Enhance knowledge of AP programs through onboarding and training.
• Safeguard confidential information and support investigations.
• Build relationships with local law enforcement for collaboration.
• Ensure store systems operate properly and report outages or safety concerns.

Skills

Retail experience

AP experience

Customer service excellence

Data-driven decisions

Communication skills

Job description

The Asset Protection Lead supports the store in achieving shortage reduction and improved profitability. This role leads process improvement and ensures compliance of strategies, procedures, and policies. The Asset Protection Lead embodies the values of the Asset Protection Mission Statement by protecting the company’s profitability, serving as a change agent, and promoting a store culture of teamwork, collaboration, trust, and accountability. This is an hourly position.

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Support proactive shortage reduction by identifying and preventing incidents of theft, fraud, and dishonesty. Maintain current knowledge of company policies and procedures and ensure consistent store communication.
• Assist with internal, external, and organized retail crime incidents in accordance with case procedures, company standards, and applicable laws. Ensure all apprehensions follow proper protocol and incidents are accurately documented and reported.
• Lead store awareness training initiatives, data security compliance, and AP system application. Ensure store adherence with company policies, procedures, and safety guidelines.
• Communicate daily goals and key tasks. Model behaviors that support building team knowledge.
• Enhance team’s knowledge and accuracy in executing AP programs by assisting with onboarding, initiating teaching opportunities, and supporting associate continued learning.
• Maintain confidentiality, safeguard sensitive information, and demonstrate composure, understanding the importance to business continuity and investigations.
• Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on business needs.
• Foster strong working relationships with local law enforcement to support collaboration and successful case resolution.
• Ensure store systems are working properly, and promptly report any outages, risks, or safety concerns.

Skills and Abilities

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Communicate with excellence.
• Comfortable with technology, including smartphones, tablet computers, video equipment, and Windows-based operating systems.
• 1+ years of retail experience/ AP experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.