Asset Protection Coordinator - Downtown Crossing

Old Navy; Boston (MA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) matching

Employee stock purchase plan

Health/vision/dental insurance

Job summary

Old Navy is seeking an Asset Protection Coordinator in Boston to lead safety and shortage-reduction efforts across stores. You will investigate theft, partner with leadership to prevent losses, and train teams on security protocols to protect people and products.

Join a fast-paced retail environment focused on safety, compliance, and inclusive practices across The Gap Inc. brands. Strong communication and collaboration with law enforcement are essential in this role.

Qualifications

• Strong investigative and analytical skills.
• Ability to train and influence store teams.
• Experience working with law enforcement and legal systems.
• Knowledge of surveillance systems and reporting tools.
• Strong communication and time management skills.

Responsibilities

• Conduct investigations into internal and external theft using surveillance systems, data analysis, and case management tools.
• Partner with store leadership to identify shortage risks and implement tailored prevention strategies.
• Train store teams on safety protocols, theft deterrence, and incident reporting systems to build awareness and capability.
• Collaborate with law enforcement to build and prosecute cases involving habitual or aggressive offenders.
• Perform regular security audits to ensure compliance with physical security standards and company policies.
• Support emergency preparedness by helping stores plan for and respond to safety incidents or crises.
• Analyze incident trends and share insights with AP leadership to inform broader prevention strategies.
• Represent the AP function in store-level meetings and contribute to a culture of safety and accountability.

Skills

Investigative skills

Analytical skills

Training ability

Law enforcement experience

Surveillance systems

Communication

Time management

Tools

Reporting tools

Job description

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About The Role

As an Asset Protection Coordinator, you play a key role in executing safety and shortage reduction strategies across one or more stores. You investigate theft and fraud, train store teams, and collaborate with law enforcement to protect our people and products. Your work helps ensure a secure, compliant, and inclusive environment across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta.

What you’ll do

• Conduct investigations into internal and external theft using surveillance systems, data analysis, and case management tools.
• Partner with store leadership to identify shortage risks and implement tailored prevention strategies.
• Train store teams on safety protocols, theft deterrence, and incident reporting systems to build awareness and capability.
• Collaborate with law enforcement to build and prosecute cases involving habitual or aggressive offenders.
• Perform regular security audits to ensure compliance with physical security standards and company policies.
• Support emergency preparedness by helping stores plan for and respond to safety incidents or crises.
• Analyze incident trends and share insights with AP leadership to inform broader prevention strategies.
• Represent the AP function in store-level meetings and contribute to a culture of safety and accountability.

Who you are

• Strong investigative and analytical skills.
• Ability to train and influence store teams.
• Experience working with law enforcement and legal systems.
• Knowledge of surveillance systems and reporting tools.
• Strong communication and time management skills.

Hourly Range: $19.50 - $24.60

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.