Asset Protection Coordinator

CVS Health; Washington (District of Columbia); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement savings options

Paid time off

Job summary

CVS Health is seeking an Asset Protection Coordinator in Washington, DC to improve the customer experience and reduce losses from external theft. This role focuses on customer service and loss prevention rather than apprehending shoplifters.

You will monitor store activity, document incidents in Auror, and work with store leadership and Asset Protection partners. The position is full-time, 40 hours per week, with a pay range of $20.40 to $29.40 per hour and comprehensive benefits.

Qualifications

• Able to stand/move throughout the store for the majority of shift to provide excellent customer service and theft prevention.
• Excellent observational skills with ability to recall and describe detailed facts.
• Strong communication skills, both verbal and written, with store leadership and Asset Protection teams.
• Able to work a flexible schedule including nights and weekends.

Responsibilities

• Provide attentive, friendly customer service and secure locked displays per requests.
• Monitor assigned store activity to deter loss and communicate findings to Store Management.
• Inspect high-risk product categories to detect theft and ensure use of approved protection equipment.
• Prepare External Theft reports in Auror and share intelligence with stakeholders.
• Support store leadership in reducing vulnerabilities and enhance overall customer experience.

Skills

Customer service

Loss prevention

Observational skills

Effective communication

Education

High School Diploma or GED

Tools

Auror system

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Job Purpose and Summary:

The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. This position reports directly to the District Asset Protection Leader but involves close collaboration with business partners including store leadership and specialized divisions within the Asset Protection Department. The APC will closely monitor all store activity and gather information on theft and operational vulnerabilities. This is a high visibility position with strong emphasis on customer service and preventing theft, not a covert position apprehending shoplifters. APC's will be required to wear specialized CVS store uniform as a deterrent to theft. The APC does not perform operational duties such as unloading truck deliveries or manning a POS terminal.

Primary Job Duties & Responsibilities:

• Provides attentive, friendly customer service. Greets all customers, provides answers to general customer questions, and assists with opening and securing locked shelves and showcases per customer requests.
• Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products. Communicates with Store Management about observations and asks Store Management for guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters.
• Inspects high-risk product categories regularly to detect and deter theft activity.
• Ensures use of approved asset/product protection equipment and the security labeling program.
• Prepares External Theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.

Required Qualifications:

• Physical abilities to support the essential functions of the role as listed above, such as able to stand and/or move throughout the store for the majority of work time in order to provide excellent customer service and conduct effective theft prevention. Able to stoop, knell or crouch, and able to reach or grasp objects, including objects on lower shelves. Able to perform duties requiring manual dexterity, including but not limited to: applying security tags, and using keys to open and close locks.
• Excellent observational skills and able to recall and describe detailed facts. Able to see and hear in order to perform observational duties, including but not limited to: reading small print on labels, tags or containers.
• Able to engage and communicate well with customers and provide excellent customer service.
• Able to communicate effectively, both verbally and in writing. Able to prepare and submit external theft reports as needed. Able to communicate effectively with both Asset Protection and Store Leadership Teams.
• Work a flexible schedule that will include nights and weekends.

Responsibilities - % Time

• Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed - 60%
• External Theft Reporting and Review potential links of habitual offenders in Auror System. Proactive Intelligence Sharing with DAPL. ORC Team and Store Manager - 30%
• Monitor store compliance with AP related programs that prevent external theft. Take corrective action within this job description to remedy any vulnerabilities. Report findings to DAPL and Store Leadership - 10%

Preferred- Equivalent Experience

• Preferred- High School Diploma or General Equivalent Development (GED)
• Required- 1 to 3 years experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$20.40 - $29.40

The typical pay range for this role is:

$20.40 - $29.40

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/08/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.