Asset Protection Associate - Great Lakes Mall

JCPenney; Mentor (OH); On-site; USD 15,000 - 25,000; Full time

Job summary

JCPenney in Mentor, OH is seeking an Asset Protection professional to observe activity, investigate theft, and document evidence across stores. You will conduct interviews, report fraud, and maintain records according to company policy and legal requirements.

The role requires travel to designated stores as needed, with 1+ years in retail or security and a high school diploma (criminal justice or business management degree preferred). Salary is contingent on experience.

Qualifications

• 1+ years in retail, asset protection, or security leadership preferred.
• Must be 18 years or older.
• High School diploma or equivalent; degree in Criminal Justice or Business Management preferred.
• Ability to travel to stores as needed.

Responsibilities

• Observe activities to detect theft, fraud, or suspicious activity; collect investigative evidence and document findings.
• Execute required investigation routines and document all stages of the process.
• Conduct external interviews with customers and contractors suspected of theft, in accordance with laws and policy.
• Report suspected fraud and policy violations to AP and store leadership.
• Create and manage records for apprehensions, witness statements, and evidence.

Skills

Retail experience

Asset Protection

Leadership

Education

High School diploma or equivalent

Criminal Justice/Business Management degree preferred

Job description

Shrink

• Observes activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor. Follows AP Directives and Company policy when making apprehensions.
• Executes required Company investigation routines to identify and resolve theft, and properly documents all stages
• Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft.
• Reports suspected fraud (i.e., credit / check and refund fraud) and infractions of company policy to AP and/or Store leadership
• Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.
• Based on direction from Asset Protection leadership, will collect evidence and/or monitor associate activity as needed regarding internal investigations and/or serve as an interview witness.
• Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.
• Investigates suspicious behavior (collects intelligence, documents behavior, etc.).
• Attends court hearings as required and updates appropriate files with related outcomes; maintains professional relationship with local law enforcement.
• Travels to stores as necessary.
• Analyzes intelligence on individuals and booster groups involved in theft.

Safe and Secure

• Supports a safety culture through impressions of control, coaching, and recognition.
• Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates
• Provides support by walking the store to identify potential hazards that could result in customer or associate injury; Takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership.
• Provides emergency or critical incident response.
• Assists with incident investigations and completes associated reports.
• May assist with Asset Protection audits.
• Coaches associates on keeping work areas and sales floor free of hazards to reduce risk of accidents.
• Supports stores in cases of critical incidents, business disruptions, natural disasters, etc.

Performance Standards

• Consistently meets established performance standards for the role, including but not limited to service, productivity, and attendance.

Requirements

• AP Associates designated as a part of our AP Shared Services staffing model will require reliable transportation; ability to travel to designated stores, as assigned.
• 1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.
• High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred.
• Must be age 18+.

What you get:

• If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match.
• All associates are eligible for an associate discount on JCPenney merchandise.
• For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.
• All store hourly associates scheduled to work on a designated holiday will receive additional compensation.
• *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $15.00/Hr -USD $18.75/Hr.

This position profile should be used as a guide and may not be inclusive of all position expectations and responsibilities.