Asset protection - Agent - Gaithersburg Rack

Nordstrom; Gaithersburg (MD); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom is seeking an Asset Protection Agent in the Gaithersburg area to help keep customers, teams, and brands safe. You will partner with the store ER team to prevent shrinkage, investigate theft, and recover losses to keep merchandise available for customers.

You’ll use video surveillance and RFID data, prepare detailed reports, testify when needed, and work with store leaders and law enforcement. Licensing requirements apply in select states.

Qualifications

• Ability to make quick, well-reasoned decisions in fast-paced environments.
• Clear verbal and written communication skills.
• Good interpersonal skills and ability to maintain confidentiality.

Responsibilities

• Resolve theft using good judgment and conduct quality apprehensions per policy.
• Identify theft trends via technology, reporting, and surveillance.
• Lead shrinkage reduction through action plans and standards.
• Support internal investigations using reports and surveillance data.
• Investigate internal theft with AP leadership and investigations teams.
• Monitor activity with video systems and aid item-level investigations.
• Maintain safety of customers and staff; respond to incidents and report.
• Lead shrinkage awareness, audits, and training within the store.
• Serve on the store Emergency Response Team (ERT) and participate in training.
• Prepare prompt reports for high-profile incidents and investigations.
• Testify in court when summoned; build partnerships with local authorities.

Skills

Decision making

Verbal communication

Written communication

Interpersonal skills

Accountability

Tools

Video surveillance systems

RFID data analysis

Job description

Job Description

The Asset Protection (AP) team's function is to keep our customers, teams and brands safe. AP partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from a variety of emergencies. AP also protects company profits by mitigating shrinkage risks, as well as preventing, investigating, and resolving theft, to ensure merchandise is available for our customers.

Asset Protection’s strategies are driven by our three Asset Protection Pillars:

• Protect People by providing support for employee and customer safety.


• Protect Physical Spaces by protecting our assets which include both building and merchandise.


• Support Product Accuracy through store partnership working towards improved inventory accuracy and reduction of shrinkage.

Responsibilities

When working in Asset Protection, no two days will be the same, however a typical day in the life of an Asset Protection Agent will likely include the following responsibilities:

• Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.


• Identify theft trends by leveraging technology, reporting and surveillance tactics.


• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.


• Identify, escalation, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems.


• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.


• Use video systems to monitor theft activity and support investigations.


• Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies.


• Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.


• Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.


• Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.


• Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc.


• Testify in court when summoned for criminal and/or civil cases.


• Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement.

You own this if you have…

• A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon


• The ability to make, and be accountable for, decisions use good judgement in a fast-paced environment.


• Have detailed, clear and concise verbal and written skills.


• Good interpersonal and communication skills.


• The ability to maintain a high level of confidentiality.


• A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior.


• Accountability, initiative, and a high level of ownership.


• The ability to work a flexible schedule based on business needs.


• Meet any state and local licensing requirements.


• Experience in investigative, asset protection and security procedures (preferred).

The job description highlights the most critical responsibilities and requirements of the job. It is not all-inclusive, there may be additional duties, responsibilities, and qualifications for this job.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$26.50 - $27.60 Hourly

Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away


• Life Insurance and Disability


• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Nordstrom keeps job postings open for at least one day after the posting date.

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