Asset Protection - Agent - Easton Town Center

Nordstrom Inc; Columbus (OH); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Retirement plan

Merchandise discount

Paid time away

Life insurance

Disability insurance

Employee assistance program

Job summary

Nordstrom is seeking an Asset Protection Agent to help keep customers, teams and brands safe. The AP team partners with the store Emergency Response Team to prepare for, respond to, and recover from emergencies while protecting profits by mitigating shrinkage risks and investigating theft.

Typical responsibilities include resolving theft through policy-guided apprehensions, identifying trends via surveillance, and supporting internal investigations.

Qualifications

• The ability to make, and be accountable for, decisions with good judgement in a fast-paced environment.
• Clear and concise verbal and written communication skills.
• Strong interpersonal skills and ability to maintain confidentiality.
• Calm demeanor when handling safety issues, including aggressive behavior.
• Accountability, initiative and ownership of tasks.
• Flexibility to work a schedule based on business needs.
• Meet state and local licensing requirements where applicable.
• Experience in investigative, asset protection and security procedures (preferred).

Responsibilities

• Resolve theft by using good judgement and conduct quality apprehensions while following policy and AP guidance.
• Identify theft trends using technology, reporting and surveillance.
• Drive shrinkage reduction by implementing action plans and protection standards.
• Identify and support internal theft investigations via reports and surveillance.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement and aid item-level investigations.
• Maintain safety and security of customers and employees, escalating and reporting incidents.
• Lead security audits and shrinkage awareness training within the store.
• Serve on the store Emergency Response Team (ERT) and participate in training including First Aid.
• Prepare and submit reports for high-profile incidents, recoveries, investigations and policy violations.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross-functional partnerships with store leaders, retailers, and local law enforcement.

Job description

Job Description

The Asset Protection (AP) team's function is to keep our customers, teams and brands safe. AP partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from a variety of emergencies. AP also protects company profits by mitigating shrinkage risks, as well as preventing, investigating, and resolving theft, to ensure merchandise is available for our customers. Asset Protection’s strategies are driven by our three Asset Protection Pillars: Protect People by providing support for employee and customer safety. Protect Physical Spaces by protecting our assets which include both building and merchandise. Support Product Accuracy through store partnership working towards improved inventory accuracy and reduction of shrinkage.

When working in Asset Protection, no two days will be the same, however a typical day in the life of an Asset Protection Agent will likely include the following responsibilities:

• Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.


• Identify theft trends by leveraging technology, reporting and surveillance tactics.


• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.


• Identify, elevate, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems.


• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.


• Use video systems to monitor theft activity and support investigations.


• Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies.


• Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.


• Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.


• Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.


• Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc.


• Testify in court when summoned for criminal and/or civil cases.


• Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement.

You own this if you have…

The ability to make, and be accountable for, decisions use good judgement in a fast-paced environment.

Have detailed, clear and concise verbal and written skills.

Good interpersonal and communication skills.

The ability to maintain a high level of confidentiality.

A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior.

Accountability, initiative, and a high level of ownership.

The ability to work a flexible schedule based on business needs.

Meet any state and local licensing requirements.

Experience in investigative, asset protection and security procedures (preferred).

The job description highlights the most critical responsibilities and requirements of the job. It is not all-inclusive, there may be additional duties, responsibilities, and qualifications for this job.

Pay Range Details

$23.90 - $24.90 Hourly

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources


• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.


• This position may be eligible for performance-based incentives/bonuses.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!