Asset Protection Agent

Winco Foods, LLC; Wenatchee (WA); On-site; USD 38,000 - 56,000; Full time

Job summary

WinCo Foods, LLC is seeking an Asset Protection professional to oversee detection, apprehension and processing of shoplifters, maintaining a safe environment for customers, vendors and employees. In this on-site, 24/7 operation, you will de-escalate situations, assist store management, conduct internal investigations, and prepare reports while upholding integrity and customer service.

The role requires a high school diploma, strong judgment, excellent communication, and the ability to travel

Qualifications

• High school diploma or equivalent required.
• Strong verbal, written and interpersonal communication skills.
• Ability to document work and customer service activities clearly.
• Analytical and problem-solving abilities in a high-pressure retail setting.

Responsibilities

• Detects, apprehends and processes shoplifters per policy and law.
• Maintain a safe store environment and de-escalate situations.
• Assist store management and internal Asset Protection investigations.
• Prepare and submit incident reports and maintain records.
• Travel within defined geographic area to assigned locations.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Analytical thinking

Teamwork

De-escalation

Problem solving

Education

High School Diploma or equivalent

Tools

CCTV systems

DVR

Job description

Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Job Summary

Responsible for the Asset Protection activities related to the detection, apprehension and processing of shoplifters. Diligently set an example of what it means to be an employee owner who makes excellent business minded decisions aimed at controlling loss and helping the company protect profits. Assist store management in maintaining a safe environment for our customers, vendors, and employees. Provide presence and professionalism aimed at de-escalating situations that arise within the store. Assist internal Asset Protection staff conducting various investigations. Perform related work.

Typical Duties and Responsibilities

• Demonstrates professionalism and excellent judgement in a fast paced retail environment.
• Detects, apprehends and processes shoplifters in accordance with company policies and local laws/regulations.
• Contributes to the safe resolution of concerning situations within the store using verbal de-escalation techniques paired with professional presence.
• Prepares and submits reports involving investigations and Asset Protection (AP) matters.
• Researches and archives general liability incidents via C.C.T.V.
• Participates in internal company investigations.
• Testifies at legal and court proceedings on behalf of the company.
• Works with local, state and government agencies regarding company matters.
• Participates in maintenance of asset protection and safety programs.
• Conducts asset protection audits.
• Detects, investigates and reports hazardous workplace incidents and issues.
• Provides store support by promoting asset protection and safety awareness.
• Provides AP training to store staff.
• Maintains asset protection office and equipment to established standards.
• Identifies and troubleshoots and reports issues with C.C.T.V. equipment.
• Performs other duties as assigned or needed.

Requirements

Education:

• High School Diploma or equivalent

Experience:

• Recognizing the required criteria to determine what constitutes shoplifting.
• Demonstrating good excellent judgment when responding to difficult situations or individuals.
• Providing excellent verbal, written and interpersonal communications skills in a work setting.
• Documenting work and customer service activities.
• Applying strong analytical and problem solving abilities.
• Prioritizing and executing tasks in a high-pressure environment.
• Demonstrating initiative and self-direction.
• Working effectively in a team oriented environment.

Ability to:

• Consistently provide friendly and engaging customer service to internal and external customers.
• Perform at a high level in a fast paced environment with limited immediate supervision.
• Work 10-12 hour shifts in a 24/7 operation, including nights, weekends and holidays.
• Develop proficiency with WinCo’s C.C.T.V. equipment, locks and door hardware.
• Sit for extended periods.
• Perform all tasks efficiently and accurately with confidentiality, honesty and integrity.
• Obtain State or Local certifications as required.
• Wear provided personal protective equipment such as gloves and protective vests
• Travel daily within a defined geographic area to assigned locations.
• Perform other duties as assigned or needed.

Additional Requirements:

• Must be at least 18 years old

Machines and Equipment Operated:

• C.C.T.V., DVR and digital camera equipment.

The above statements are intended to describe the general nature of work performed by this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.

As the WinCo Foods community continues to grow, our variety of perspectives and wide range of experiences are essential to our strategy and success. We are committed cultivating and celebrating an inclusive environment in which all employees are valued and respected.

On-site