Asset Manager

ATIS Elevator Inspections, LLC; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

A leading elevator inspection company seeks an Asset Manager to ensure effective communication with Managed Services clients and oversee maintenance processes. This role involves delivering insights and managing complex workflows to maximize client value from services. The successful candidate will possess excellent organizational and analytical skills, and experience with property management or elevator services is beneficial. Opportunities available for individuals committed to delivering exceptional client support and operational excellence.

Qualifications

• Strong judgment with the ability to make timely decisions.
• Ability to manage multiple priorities with pace and accuracy.
• Exceptional interpersonal communication skills.

Responsibilities

• Serve as primary point of contact for Managed Services clients.
• Prepare and deliver performance reports.
• Review maintenance invoices and proposals.

Skills

Strong organizational skills

Analytical skills

Customer Service

Communication Skills

Problem Solving

Time Management

Education

Experience in elevator or property management

Tools

Microsoft Office (Outlook, Word, Excel)

NetSuite

ServiceMax

Job description

Posted Thursday, November 20, 2025 at 7:00 AM

The ATIS Group, with ATIS in the US and KJA in Canada, are the premier elevator and escalator consulting, management, and inspection businesses operating across North America.

Our inspection services cover the US with more than 185 Qualified Elevator Inspectors (QEI). Our global team of industry veteran elevator and escalator consultants spans all of North America.

As consultants we leverage our decades of industry experience to assist our clients in everything from engineering and designing new elevator installations to assessing existing equipment, determining the need for modernization, and managing maintenance and compliance.

With offices located throughout the US and Canada, we are well positioned to assist all clients, whether for a single elevator, or for a global corporation with thousands of devices.

Candor. Boldness. Safety. Teamwork.

Job Description Summary

Basic Purpose

The Asset Manager serves as a trusted advisor and high-velocity operator for our Managed Services clients within the TEAM (Total Elevator Asset Management) and ECM programs. This role is responsible for delivering proactive engagement, responsive communication, and data-driven oversight to ensure clients receive full value from their maintenance agreements and ATIS’s independent advocacy.

You will be the primary point of contact for several major client portfolios, ensuring all maintenance management processes are executed with pace, accuracy, and professional judgment. Success in this role requires urgency, ownership, and the ability to manage complex operational workflows while providing clients with clarity, confidence, and actionable insight.

Scope

As an Asset Manager, you are responsible for ensuring every step of our internal and client-facing processes is executed cleanly and on time. This includes onboarding new clients, obtaining key KPI and performance data, reviewing maintenance invoices and repair proposals, validating compliance against contract terms, and ensuring all information is accurately entered into our asset performance tools and client portals.

You must be deeply familiar with contract scope, maintenance agreements, and performance standards to provide unbiased, accurate, and value-added recommendations to our customers.

Reporting and Working Relationships

This position reports to the Manager of Managed Services. The Asset Manager works closely with the Account Managers, Certificate Management Specialists, and consultants.

Primary Responsibilities (100%)

65%...Client Communication

• Acts as primary point of contact for assigned Managed Services/TEAM clients.
• Assists clients with questions, concerns, and compliance issues with urgency and professionalism.
• Prepares and delivers monthly/quarterly performance reports.
• Schedules and leads regular client meetings.
• Coordinates with maintenance providers to obtain invoices, performance data, and supporting documentation.
• Uploads invoices, performance metrics, and asset data into ATIS systems and client portals.
• Reviews maintenance invoices and repair proposals to ensure compliance with contract terms and billable items.
• Tracks open issues, drives accountability, and ensures timely resolution across all stakeholders.

35%...Internal ATIS Communication

• Partners with consulting teams on technical evaluations, escalations, and recommendation development.
• Collaborates with IT/Data teams to improve automation, workflows, and data integrity in TEAM, NetSuite, and related platforms.
• Supports Certificate Management and other Managed Services functions to deliver a seamless client experience.
• Promotes cross-department teamwork to ensure the mutual success of our clients and internal teams.
• Delegates specialized external communications to the appropriate internal resources.

Work Environment/Physical Demands

This position operates in a remote or professional office environment.

Travel

Minimal travel required. This may include visits to regional offices, Company-required functions, and visiting potential acquisitions as necessary.

Qualifications

Strong organizational, analytical, and problem-solving skills.

Ability to manage multiple priorities with pace and accuracy.

Exceptional customer service and interpersonal communication skills.

High judgment with the ability to make timely, sound decisions.

Strong writing and verbal communication abilities.

Ability to thrive in a dynamic environment with evolving priorities.

Proficiency in Microsoft Office (Outlook, Word, Excel).

Commitment to high standards, reliability, and professional excellence.

Experience with NetSuite, ServiceMax, or similar service/ERP systems (training provided).

Prior experience in the elevator, facilities, asset management, or property management industry.

• Customer Service
• Ownership and Responsibility
• Attention to Detail
• Time Management
• Strong Communication Skills
• Reliability and Professionalism
• Problem Solving
• Punctuality

Disclaimer: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

ATIS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-314-441-3997 or by sending an email to [e-mail]. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.