Asset Manager

National Cooperative Bank; Arlington (OH); Hybrid; USD 50,000 - 70,000; Full time

Job summary

National Cooperative Bank is looking for a Loan Servicing Liaison to support real estate accounts with a focus on commercial loans. The role includes managing loan packages, addressing customer inquiries, and ensuring compliance with lender terms.

Ideal candidates will have a college degree and 3+ years of experience in loan administration, alongside excellent communication and analytical skills. The position offers a hybrid work environment, requiring onsite presence two days a week in Arlington, OH.

Qualifications

• 3+ years’ experience in loan administration servicing commercial/multifamily loans.
• Proficiency in Microsoft Word, Excel, and loan servicing systems.
• Ability to assist customers over the phone with ease.

Responsibilities

• Track and review loan packages and maintain organized borrower files.
• Address customer inquiries, resolving payment and loan issues.
• Monitor loan activity to ensure compliance with lender terms.

Skills

Organizational skills

Analytical skills

Communication skills

Customer service

Detail-oriented

Independence

Microsoft Word

Microsoft Excel

McCracken loan servicing system

Education

College degree preferred

Job description

VA or OH Office

Serve as a loan servicing liaison between the Real Estate Team, NCB’s operating departments and customers relative to pending and existing real estate accounts, with a special emphasis on Commercial Real Estate loan servicing which includes NCB’s portfolio loans, loans sold to Fannie Mae and sold into CMBS pools and their compliance under the related loan sale servicing agreements while exceeding customer needs.

Responsibilities

• The asset manager will track and review preliminary and full loan packages for real estate loans, act as a conduit for accuracy of data at loan closing, maintain accurate and organized credit files on borrowers, and input loan related data for new loans into the McCracken Strategy Loan Servicing System and Strategy Web Portal. 40%
• Address internal and external customer inquiries in a timely manner both telephonically and by email, proactively manage, research, identify and resolve payment problems and other borrower related issues, analyze and interpret data regarding billing related inquiries, interest rate changes and other critical loan information, review property inspections and monitor deferred maintenance until cured, and review daily system exception reports to identify and resolve loan system irregularities. 20%
• Monitor ongoing loan activity to ensure the borrower remains in compliance with the Lender terms and conditions, maintain data integrity accuracy rate of 98% regarding new loan setup, and a minimum 85% overall receipt rate for Strategy Web Portal loan covenant documentation updates. 15%
• Proactively manage, research, identify and resolve payment problems, monetary and non‑monetary delinquencies and other borrower related issues, follow up on past due loan payments, manage loan maturity, document measures taken and correspondence with borrowers, coordinate with Investor Compliance, and release draw requests on lines of credit as needed. 15%
• Set up capital improvement, replacement reserves and tax and insurance escrow accounts, monitor and maintain early escrows, resolve all post‑closing engineering and environmental items within required timeframes, and manage replacement reserve escrows. 10%

Minimum Qualifications

• College degree preferred with 3+ years’ experience in the loan administration function servicing commercial and/or multifamily loans under Agency and CMBS guidelines.
• Excellent organizational and analytical skills.
• Excellent written and verbal communication skills, able to assist difficult customers with ease over the phone and respond timely to all customer requests.
• Attention to detail and demonstrated ability to coordinate with others outside the Loan Operations department to meet customer needs in a timely fashion.
• Ownership of customer requests and resolution of every request, whether it originates from the employee or another team member.
• Proven ability to work independently while recognizing when input and approvals are required.
• Understands what excellence means when performing job duties.
• Proficiency in Microsoft Word, Excel, and the McCracken loan servicing system, and proficiency or willingness to acquire proficiency in other critical systems.

Work Environment

Hybrid – Employees will work from both remote and onsite locations. Employees must live within a reasonable commuting distance of the office and are required to be onsite at least two (2) days per week, specifically on Tuesdays and Wednesdays. Certain positions or business needs may require additional in‑office days.

General Notice

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job‑related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

AA/EOE