Assessments Outreach Coordinator

The National Board for Certified Counselors; Greensboro (NC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

Discretionary profit sharing

Job summary

The National Board for Certified Counselors (NBCC) seeks an Assessments Outreach Coordinator to develop and maintain a network of SMEs, writers, and volunteers supporting exam development and maintenance. You will coordinate recruitment initiatives, foster relationships with professional organizations and academic programs, and manage external communications for departmental programs.

The role requires coordinating onboarding, contracts, and volunteer records, plus supporting training materials

Qualifications

• Bachelor's degree required.
• 1–2 years of general administrative experience handling multiple projects.
• Experience with project management tools.
• Must be proficient in Microsoft Office, Excel, and PowerPoint.

Responsibilities

• Leads recruitment, engagement, and retention of SMEs, item writers, and volunteers.
• Develops and implements recruitment strategies for a diverse SME pool.
• Develops and maintains relationships with Counseling organizations, academic programs, and external stakeholders.
• Coordinates onboarding for new SMEs/volunteers, including contracts and records.
• Collaborates with Content Development to identify volunteer needs and support exam development.
• Co-facilitates item writer trainings and supports volunteer engagement activities.
• Maintains records of SME participation and recruitment efforts.
• Prepares communications and materials related to recruitment and programs.
• Develops content for social media, newsletters, and campaigns with Communications.
• Maintains the department's digital scholarship library and resource access.
• Assists with examination committee meetings and participant communications.
• Travels to conferences and professional meetings to support recruitment.
• Attends committee meetings monthly and weekends yearly.
• Performs other duties as assigned.

Skills

Collaboration and Teamwork

Communication

Customer Focus

Initiative

Prioritization

Education

Bachelor's degree

General administrative experience 1–2 years

Experience with project management tools

Proficient in Microsoft Office

Tools

Microsoft Office

Excel

PowerPoint

Job description

Job Summary

The Assessments Department plays a critical role in the development, administration, and continuous improvement of all assessments offered through NBCC and its affiliates. Operating within the Credentialing and Quality Assurance Division, the department oversees both accredited and non‑accredited credentialing programs, including work analysis–driven examinations and standards‑based assessments.

Brief Description

Job Summary: The Assessments Department plays a critical role in the development, administration, and continuous improvement of all assessments offered through NBCC and its affiliates. Operating within the Credentialing and Quality Assurance Division, the department oversees both accredited and non‑accredited credentialing programs, including work analysis–driven examinations and standards‑based assessments.
The Assessments Outreach Coordinator is responsible for developing, recruiting, engaging, and maintaining the network of subject matter experts (SMEs), item writers, and other volunteers who support the development and maintenance of NBCC examinations. This position coordinates volunteer recruitment initiatives, fosters relationships with professional organizations and academic programs, manages external communications related to departmental programs, and supports the continued growth and engagement of the department's volunteer community.

Essential Duties and Responsibilities

• Leads the recruitment, engagement, and retention of subject matter experts (SMEs), item writers, and other volunteers supporting examination development activities.
• Develops and implements recruitment strategies to maintain a diverse and qualified pool of SMEs and item writers for current and future examination development needs.
• Develops and maintains professional relationships with Counseling organizations, academic programs, and other external stakeholders to support volunteer recruitment and departmental initiatives.
• Coordinates onboarding activities for new SMEs and volunteers, including initiating contracts, maintaining volunteer records, and communicating participation requirements.
• Collaborates with the Content Development Coordinator to identify volunteer needs, recruit qualified SMEs and item writers, and support examination development activities.
• Co-facilitates item writer trainings, assists with volunteer engagement activities, monitors participation, and prepares training and follow-up materials.
• Maintains accurate records of SME participation, volunteer activities, and recruitment efforts.
• Prepares communications and informational materials related to volunteer recruitment, examination development activities, and departmental initiatives.
• Develops and maintains content for departmental social media platforms, newsletters, recruitment campaigns, promotional materials, and other external communications in collaboration with the Communications Department to ensure messaging is accurate, timely, and consistent with organizational standards.
• Maintains the department's digital scholarship library by updating resources, managing user access and permissions, and recommending improvements and best practices for resource management.
• Assists with examination committee meetings by preparing participant communications, coordinating volunteer participation, and supporting examination development activities.
• Effectively collaborates with department staff and other organizational departments to support examination development initiatives and volunteer engagement activities.
• Travels to conferences and professional meetings to support recruitment efforts, represent the Assessments Department, and develop relationships with professional organizations and potential volunteers.
• Attends examination committee meetings held approximately monthly each year.
• Attends required committee meetings approximately 12–16 weekends per year.
• Performs other duties as assigned.

Required Skills/Abilities

• Collaboration and Teamwork – Ability to work cooperatively with other individuals and make valued contributions to the outputs of others in order to assist own team or project to achieve the required outputs
• Communication – Ability to listen to others, process information, and communicate effectively in oral and written formats, including knowledge of the structure and content of the English language.
• Customer Focus – Genuinely cares whether the customers are satisfied and truly wants to create the best possible experience for them.
• Initiative – Independently develops creative solutions that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans for upcoming problems or opportunities and takes appropriate action.
• Prioritization – Ability to prioritize, organize, and accomplish work in a timely manner. Ability to proactively manage and prioritize projects and activities with firm deadlines. Ability to work effectively in a team setting and independently on concurrent processes and projects to meet established goals, deadlines, and quality standards.

Required Education/Experience

• Bachelor's degree is required
• 1–2 years of general administrative experience handling multiple projects
• Experience with project management tools
• Must be proficient in Microsoft Office, Excel, and PowerPoint

Preferred Education/Experience

• 1–2 years of experience in recruitment and management of contracted staff in professional certification or educational setting is preferred

Equipment/Programs Used

• Microsoft Office products

All positions, regardless of current work location noted on this job description, may change work location requirements from time to time based on business demand.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually low.

Work Location

• Primarily hybrid with a minimum of 1 day per week in the office.

Some of our amazing benefits include

• Medical, dental, and vision coverage
• 401(K) retirement plan with a 6% company match
• Discretionary profit sharing of 2%
• Daycare assistance - Dependent Care FSA employer contribution
• Medical health savings account - employer contributions
• Employer paid Short-Term Disability, Long-Term Disability, and Basic Term Life AD&DD
• Paid time-off programs (sick, vacation, personal, floating)
• 10 observed paid holidays
• Paid winter holiday break
• Tuition reimbursement
• Employee Assistance Program
• Costco or Sam’s Club membership
• Employer paid LifeLock identity theft protection
• Calm app subscription