Assessment Coordinator

Jobtailor; Quincy (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Jobtailor in Quincy, MA is seeking a detail-oriented Care Coordinator to manage member intake and coordinate assessments. You will conduct telephonic screenings, educate members on program options, and ensure timely scheduling while serving as the primary contact post-initial assessment request.

The role emphasizes data validation, process improvement, and a person-centered member experience. Ideal candidates have 3–5 years in healthcare or related fields, strong communication, and

Qualifications

• High School diploma, GED, or equivalent required
• 2-4 years of relevant experience required
• Minimum 3-5 years of experience in healthcare, human services, care coordination, customer service, case management, or related field
• Residency in the state of Massachusetts
• Proficiency in Microsoft Office applications
• Proficiency in computer skills and ability to navigate multiple systems and applications efficiently
• Ability to multitask and manage competing priorities effectively
• Strong verbal and written communication skills
• Excellent organizational and follow-up skills
• Strong attention to detail and documentation accuracy
• Valid driver's license and reliable transportation for minimal field travel
• Reliable high-speed internet service
• Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity
• Minimum 5 Mbps upload speeds
• Private and secure workspace

Responsibilities

• Manage the intake and assessment preparation process
• Conduct telephonic screenings
• Coordinate required documentation
• Educate members on available program options
• Facilitate timely scheduling of assessments
• Serve as the primary point of contact for members after an assessment request is initiated
• Support a smooth, person-centered member experience
• Review and validate data and reports
• Use tracking tools to record assignments, processes, and defects
• Review, research, and audit system results
• Make recommendations to improve processes
• Ensure assignments are current and properly documented

Skills

Data Review

Assessment Coordination

Documentation Management

Telephonic Screening

Case Management

Care Coordination

Multitasking

System Navigation

Process Tracking

Report Auditing

Verbal Communication

Written Communication

Organizational Skills

Attention to Detail

Follow-Up

Education

High School Diploma

GED

Tools

Microsoft Office

Tracking Tools

Computer Applications

High-Speed Internet

Job description

• Manage the intake and assessment preparation process
• Conduct telephonic screenings
• Coordinate required documentation
• Educate members on available program options
• Facilitate timely scheduling of assessments
• Serve as the primary point of contact for members after an assessment request is initiated
• Support a smooth, person-centered member experience
• Perform cross-trained Customer Service Representative functions and provide front-line member support as needed
• Review and validate data and reports
• Work assigned reports to identify necessary fixes or work-arounds
• Make recommendations to improve processes
• Ensure assignments are current and properly documented
• Use tracking tools to record assignments, processes, and defects
• Review, research, and audit system results

Requirements

• High School diploma, GED, or equivalent required
• 2-4 years of relevant experience required
• Minimum 3-5 years of experience in healthcare, human services, care coordination, customer service, case management, or related field
• Residency in the state of Massachusetts
• Proficiency in Microsoft Office applications
• Proficiency in computer skills and ability to navigate multiple systems and applications efficiently
• Ability to multitask and manage competing priorities effectively
• Strong verbal and written communication skills
• Excellent organizational and follow-up skills
• Strong attention to detail and documentation accuracy
• Valid driver's license and reliable transportation for minimal field travel
• Reliable high-speed internet service
• Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity
• Minimum 5 Mbps upload speeds
• Private and secure workspace

Core Competencies

Demonstrates expertise in managing member intake and assessment processes while ensuring a person-centered experience. Proficient in data validation, process improvement, and effective communication within healthcare or human services environments.

Highest-signal resume keywords

• Healthcare Experience
• Customer Service Skills
• Data Validation
• Process Improvement
• Microsoft Office Proficiency

ATS Optimization Keywords

Hard Skills

• Data Review
• Assessment Coordination
• Documentation Management
• Telephonic Screening
• Case Management
• Care Coordination
• Multitasking
• System Navigation
• Process Tracking
• Report Auditing

Soft Skills

• Strong Verbal Communication
• Strong Written Communication
• Organizational Skills
• Attention to Detail
• Follow-Up Skills

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Healthcare
• Human Services
• Care Coordination
• Customer Service
• Case Management
• Member Experience
• Documentation Accuracy
• Telephonic Screening

Tools & Technologies

• Microsoft Office
• Tracking Tools
• Computer Applications
• High-Speed Internet