Assertive Community Treatment (ACT) Peer Support Professional (4391)

ncgCARE; Charlotte (NC); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

HSA/FSA participation

401k Retirement

Job summary

ncgCARE in Charlotte, NC is seeking a full-time Peer Support Specialist to join its Assertive Community Treatment (ACT) team. You will support clients toward symptom stability and independence, collaborating with the ACT team to tailor services to individual needs.

The role emphasizes client advocacy, accurate documentation, and adherence to the ACT model, with on-call availability 24/7/365. Must be a CPSS in North Carolina, with personal lived experience in mental health recovery and strong

Qualifications

• Must be a Certified Peer Support Specialist (CPSS) in North Carolina.
• Personal experience with mental health and/or substance use recovery is required, with the ability to share lived experiences as part of client support.
• Strong communication and advocacy skills.
• Commitment to upholding the principles of the ACT model and person-centered care.

Responsibilities

• Collaborate with the ACT team leader to monitor clients’ clinical status and responses to treatment.
• Assist in identifying, planning, scheduling, and implementing services tailored to each client’s needs.
• Act as an advocate for clients in the community, supporting their access to necessary resources and opportunities.
• Maintain accurate records and input into person-centered plans.
• Ensure adherence to the ACT model and standards.
• Provide consultation to the ACT team to promote a person-centered approach to care.
• Be available to respond to clients and co-workers 24/7/365 on-call.

Skills

Communication skills

Advocacy

Peer support experience

Education

High School or High School Equivalent

Job description

Job Details

Job Location: Charlotte, NC 28262, Position Type: Full Time, Education Level: High School or High School Equivalent, Salary Range: $17.33 - $22.25 Hourly, Travel Percentage: Client Transport

About Us

Since 2003, we've been assisting children, families and adults across North Carolina with their behavioral health needs. Carolina Outreach is a group of highly trained behavioral health professionals dedicated to promoting the emotional and physical well-being of our community in a safe and respectful environment.

We provide a comprehensive and integrative array of behavioral health services and supports for people of all ages with varying levels of need utilizing an equitable and inclusive approach.

We focus on helping our clients tap into and develop their inherent strengths with the goal of supporting the highest quality of life possible for all we serve.

About the Role

We are seeking a full-time Peer Support Specialist to join our Assertive Community Treatment (ACT) team. In this role, you will provide essential expertise and consultation to promote a culture that respects and integrates each client’s preferences, values, and unique perspectives into their treatment plans. You will support clients in achieving symptom stability, improving their quality of life, and fostering independence within their communities.

Service Coordination

• Collaborate with the ACT team leader to monitor clients’ clinical status and responses to treatment.
• Assist in identifying, planning, scheduling, and implementing services tailored to each client’s needs.

Client Advocacy and Support

• Act as an advocate for clients in the community, supporting their access to necessary resources and opportunities.
• Assist in the development of transition plans when clients move in or out of services.

Documentation and Compliance

• Maintain accurate records, including treatment notes, goals, and input into person-centered plans.
• Ensure adherence to the ACT model, as measured byTMACTstandards.

Team Collaboration

• Provide consultation to the ACT team to promote a person-centered approach to care.
• Support a culture of respect and understanding for clients’ points of view and preferences.

Availability

• Be available to respond to clients and co-workers as needed, including 24/7/365 on-call support.

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

Competitive hourly pay aligned with your role, experience, and contribution, with opportunities for growth over time.

Compensation: $17.33 - $22.25

Placement within the range is based on licensure level, education, and experience.

What You Can Expect

• Consistent referral volume and established patient base
• Administrative and scheduling support
• Flexible scheduling options
• Supportive clinical and operational leadership
• Opportunities to build your preferred clinical focus areas
• Streamlined onboarding and credentialing support

Responsibilities

• Maintain accurate and timely clinical documentation
• Collaborate with care teams as needed
• Maintain compliance with all clinical and regulatory standards
• Participate in supervision (if applicable based on licensure level)

Qualifications

• Must be aCertified Peer Support Specialist (CPSS)in North Carolina.
• Personal experience with mental health and/or substance use recovery is required, with the ability to share lived experiences as part of client support.
• Strong communication and advocacy skills.
• Commitment to upholding the principles of the ACT model and person-centered care.

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.