ASC Patient Service Representative I

Spokane Urology PS; Spokane (WA); On-site; USD 32,000 - 46,000; Full time

Job summary

Spokane Urology PS in Spokane, WA is seeking an ASC Patient Service Representative I to greet and register patients, collect co-pays, and coordinate scheduling for surgeries, ensuring smooth intake and checkout.

The role requires Microsoft Office and EMR experience, strong organization, HIPAA compliance, and excellent communication to support the medical team in delivering patient care; high school diploma required, 1-3 years of customer service preferred.

Qualifications

• High school diploma or equivalent.
• 1-3 years of customer service experience.
• Experience in a physician office setting preferred (urology).
• Basic knowledge of CPT coding and ICD-10 preferred.

Responsibilities

• Welcomes and greets patients and visitors, in person or over the phone.
• Registers new patients and updates demographics with detailed information including co-pays and insurance cards.
• Collects patient co-payments and balances due.
• Coordinates intake and checkout, directing patients and family members as needed.
• Ensures accurate medical records and supports HIPAA and compliance requirements.

Skills

Customer service

Medical office software

HIPAA compliance

Communication

Education

High school diploma

Some college

Tools

MS Office

EMR software

Job description

Description

GENERAL SUMMARY

The ASC Patient Service Representative I is responsible for coordinating clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, collecting co-payments, deductibles, and any other patient owed account balance. The ASC Patient Service Representative I also must ensure that all procedures, from pulling correct patient files to charting insurance information, are closely followed so that the medical team can concentrate on the well-being of patients.

Requirements

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Welcomes and greets all patients and visitors, in person or over the phone.
• Responsible for keeping the area clean and organized.
• Registers new patient and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
• Collects patient past due balances.
• Ensures that all necessary patient forms are provided and filled out for surgery.
• Responsible for directing patients and family members to allocated area. Monitors lobby and waiting areas.
• Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Communicates wait times with patients and family members when necessary.
• Communicates with OR staff to direct the patient's family member/friend to the consulting room following surgery. If the patients' family member/friend is away from the building, they will communicate with the surgeon on how to reach them.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Ensures that all medical records are accurate and complete.
• Ensures compliance of healthcare regulations, medical laws and maintain high ethical standards.
• Regularly adheres to and support compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Must have strong computer skills to handle clerical tasks, including basic knowledge of the internet and working with Microsoft Office software including Word, and Outlook. Previous experience with electronic Health Records (EMR Software) required.
• Demonstrate excellent organizational skills, multi-tasking abilities, and the ability to perform well in stressful situations.
• Model customer service oriented behavior and exhibit excellent interpersonal relations skills.
• Ability to work independently and manage multiple deadlines.
• Ability to follow established office routines and policies.
• Ability to keep financial records and perform mathematical tasks.
• Knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Respect and acknowledge the organizations' commitment to cultural diversity, which is expressed through behavior, language and actions.
• Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

• High school diploma or equivalent required.
• Some college work preferred.

EXPERIENCE REQUIREMENTS

• Minimum of 1-3 years’ customer service experience required; experience in a physician office setting preferably within the urology specialty (preferred).
• Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

REQUIRED TRAVEL

• N/A

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%