AS Installation Manager Job

Armstrong World Industries; Lancaster (Lancaster County); On-site; USD 95,000 - 125,000; Full time

Job summary

Armstrong World Industries is seeking an Installation Manager to support Architectural Specialties across North America. The role focuses on developing and maintaining business for AS products by serving as the installation expert for field sales, DSMs, CSMs, ASMs, architects, contractors, owners, and distributors.

You will provide technical solutions and installation assistance, analyze installation concerns, and recommend actions to address field issues.

Qualifications

• Bachelor’s Degree or equivalent industry expertise.
• 8+ years’ experience in project management, estimating, or commercial construction.
• Demonstrated technical skills, including carpentry, hands-on installation, etc.
• Demonstrated ability to read and analyze blueprints.
• Excellent communication skills, both written and verbal.
• Ability to build positive relationships with a variety of customers.
• Proficient in Microsoft Windows applications.

Responsibilities

• Serve as the AS installation expert for the sales organization and Armstrong customers.
• Drive current and future sales of AS systems by identifying customer needs and installation challenges, and by working closely with AS business teams and product managers to provide solutions.
• Participate in new product development and product improvement efforts, as requested by the AS Leadership Team.
• Identify opportunities, issues, customer needs, and solutions through customer relationships, blueprint review, and regular jobsite visits.
• Work directly with contractors to understand installation concerns and provide coaching and training on AS systems and capabilities.
• Occasionally work from Armstrong regional installation training centers located in Illinois, Texas, and Pennsylvania.
• Assist with AS claims and complaints, including evaluating conditions and recommending appropriate solutions.
• Provide AS training to Field Sales and key contractors, both virtually and in person.
• Provide acquisition and installation training for internal and external audiences.
• Engage strategically on projects in partnership with AS Sales, including Channel Managers, CSMs, and ASMs.
• Support corporate initiatives, including annual seismic testing, installation mockups, and trade shows.
• Assist with the refinement and development of AS installation instructions.

Skills

Project management

Communication

Reading blueprints

Customer relationships

Installation knowledge

Education

Bachelor’s Degree

Tools

Microsoft Windows applications

Job description

Primary location: Ideally Lancaster, PA or near a major airport for easy travel to Lancaster
Relocation offered: No
Employment status: Full-Time
Travel: >50%
Non-compete: Yes
Location: Work from home position ideally Lancaster, PA or near a major airport for easy travel to Lancaster

The estimated base salary range for this role is $95,000 to $125,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors (salary may be adjusted based on geographic location)

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

The AS Installation Manager will support Architectural Specialties across North America. This role is responsible for developing and maintaining business for AS products by serving as the installation expert for field sales, DSMs, CSMs, ASMs, architects, contractors, owners, and distributors.

The AS Installation Manager will provide technical solutions and installation assistance to ISS, Sales Representatives, and contractors installing AS ceiling and wall systems. The role will also analyze installation concerns, develop appropriate solutions, and recommend actions to address field issues.

What’s in it for you!

• Be the trusted installation expert for a leading architectural products business
• Partner with industry professionals including architects, contractors, and sales leaders
• Lead with influence by coaching contractors and supporting strategic projects

What You'll Do

Other duties may be assigned.

• Serve as the AS installation expert for the sales organization and Armstrong customers.
• Drive current and future sales of AS systems by identifying customer needs and installation challenges, and by working closely with AS business teams and product managers to provide solutions.
• Participate in new product development and product improvement efforts, as requested by the AS Leadership Team.
• Identify opportunities, issues, customer needs, and solutions through customer relationships, blueprint review, and regular jobsite visits.
• Work directly with contractors to understand installation concerns and provide coaching and training on AS systems and capabilities.
• Occasionally work from Armstrong regional installation training centers located in Illinois, Texas, and Pennsylvania.
• Assist with AS claims and complaints, including evaluating conditions and recommending appropriate solutions.
• Provide AS training to Field Sales and key contractors, both virtually and in person.
• Provide acquisition and installation training for internal and external audiences.
• Engage strategically on projects in partnership with AS Sales, including Channel Managers, CSMs, and ASMs.
• Support corporate initiatives, including annual seismic testing, installation mockups, and trade shows.
• Assist with the refinement and development of AS installation instructions.

Physical and Mental Demands

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: sit for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents; move between different physical locations within and between buildings; and push, pull, carry and lift in the normal course of travel.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones. Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location.

Qualifications

• Bachelor’s Degree in a related field; or equivalent industry expertise
• 8+ years’ experience in project management, estimating, or commercial construction
• Demonstrated technical skills, including carpentry, hands-on installation, etc.
• Demonstrated ability to read and analyze blueprints
• Excellent communication skills, both written and verbal
• Having the ability to build positive relationships with a variety of customers
• Must be proficient in working with computer software such as Microsoft Windows applications

What Will Make You Stand Out

• Prior experience in ceiling installation and building products
• Field measurement experience

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.