Arthrex Experience Associate

Arthrex; Naples (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life Insurance

FSA

Tuition Reimbursement

Paid Time Off

Onsite Medical Clinic

Onsite Lunch

Bonus Potential

EAP

Job summary

Arthrex, Inc. in Naples, FL is seeking an Arthrex Experience Associate to support and enhance the Arthrex Experience initiative for visiting healthcare professionals.

You will collaborate with business units, marketing, education and sales to ensure smooth pre- and post-visit processes and to improve the overall customer journey. You will plan and coordinate communications, travel, and meetings, while gathering feedback and delivering actionable insights to improve physician experiences across

Qualifications

• Bachelor’s degree in Business, Marketing, or Communications.
• Strong verbal and written communication.
• Ability to manage multiple stakeholders.

Responsibilities

• Represent the face of the customer, establishing and maintaining relationships with physicians.
• Provide general office support for the AX team (phone support, correspondence, meeting planning, scheduling, travel coordination, filing).
• Lead preparatory calls after a visit to Naples to finalize pre-visit information and agendas.
• Provide introductions between customers, sales, and Arthrex business units.
• Support development, marketing, implementation, communications and sales for the customer experience.

Skills

Relationship building

Verbal communication

Written communication

Project management

Organizational skills

Interpersonal skills

Multitasking

Travel coordination

Education

Bachelor’s Degree in Business/Marketing/Communications

Tools

MS Office

Job description

Communications & Marketing - Naples, FL, US, 34108

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively searching for an Arthrex Experience Associate. This person will work directly with Arthrex business units, Arthrex agency partners and Hotel Innovation leadership to improve, support and exceed the Arthrex Experience initiative expectations and growth objectives as it pertains to visiting HCPs to all Arthrex facilities. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better.

Essential Duties and Responsibilities:

• Represent the face of the customer, establishing and maintaining relationships with physicians.
• Provide general office support as needed for the AX team (phone support, correspondence, meeting planning, scheduling, travel coordination, filing, etc.)
• Lead preparatory phone calls after a visit is established to Naples and before the customer arrives in order to finalize pre-visit information and agendas.
• Provide personnel introductions between the customer, sales, and business units within Arthrex.
• Assist with championing physicians’ and employees’ perspectives within the customer journey, actively seeking feedback from both for alignment.
• Support further development, marketing, implementation, communications and sales support for enhancing the customer experience.
• Work closely with product management, medical education, compliance and legal, sales, Innovation and other departments with communicating information or needs from the AX team.
• Liaison with agency owners, managers, and sales representatives for department information.
• Post visit, assist with designing guest follow up, providing the customer, representatives and managers with whom the customer met with, discussions and action plan.
• Support and assist with project management
• Manage strategic planning operations for Healthcare Leadership and ASC-X experiences
• Support promotional activities through the press, sales force, and alternate distribution channels.
• Assist with generating and organizing quarterly newsletter.
• Collect, analyze, and present metrics regarding the HCP onsite activities and overall experience
• Organization of team building events, support in presentations preparation and other ad-hoc assignments.
• Some travel may be required for certain sales and/or surgeon meetings (approximately 10%).

Education and Experience:

• Bachelor’s Degree required, preferably in Business, Event Management, Marketing, or Communications.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• Ability to form and maintain relationships.
• Excellent verbal, written, analytical, project, organizational and interpersonal skills. Strong follow through skills are important.
• Ability to work independently and within a team.
• Ability to work comfortably at all levels within the organization up to the senior management level.
• Excellent communication and customer service skills.
• Excellent attention to detail, proofreading and organizational skills.
• Ability to handle multiple priorities and tasks simultaneously while meeting deadlines.
• Understanding of Arthrex corporate culture and company philosophy.

Machine, Tools, and/or Equipment Skills:

• Strong proficiency in MS Office, fax machine, laser printer, scanner, copier, telephone.

Language and Communication Skills:

• Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management.
• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Time Off
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.