art Time Member Service Representative (Teller)

macu; Centerville (UT); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Competitive pay

Incentives

Professional development

Paid time off (where applicable)

401K matching

Tuition assistance

Benefit of MACU tools and resources

Job summary

Mountain America Credit Union in Centerville, UT is seeking a Part-Time Teller to provide exceptional member service and handle routine transactions. You will assess member needs, explain MACU products, and assist with account openings and servicing. The schedule is Mon-Fri 12:45pm-6:15pm with rotating Saturdays.

Starting pay is $17.50 per hour, with opportunities for incentive-based increases. A valid driver's license is required and prior customer service experience is preferred.

Qualifications

• At least six months of customer service experience.
• High school diploma or equivalent.
• A valid driver's license is required.

Responsibilities

• Provide exceptional member service by assessing needs and advising on MACU products and services.
• Assist with opening new accounts and servicing existing accounts.
• Process transactions accurately and in accordance with policy.
• Cross-sell products and work toward sales and service goals.
• Maintain branch security and handle routine operations as directed.

Skills

Customer service

Communication

Bilingual (preferred)

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [e-mail] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Job Description

LOCATION

298 Market Place Drive Centerville, UT 84014 United States of America

SCHEDULE

Part Time; Monday - Friday 12:45pm - 6:15pm Rotating Saturdays 8:40am - 2:15pm

Compensation & Benefits

• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member's needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

• Maintains cash drawer
• Initiates wire transfers, cashiers checks, and cash advances
• Creates VISA cards
• Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
• Uses judgement to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

At least six months of customer service experience. Industry experience preferred.

Education

High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

A valid driver's license is required

To be completed during the first 90 days:

• MSR onboarding through the following: Branch Foundations
• Teller Branch Checklist
• Products & Services
• Teller Follow-up Training

Computer/Office Equipment Skills

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

• Bilingual English/Spanish preferred but not required
• Thorough knowledge of credit union policies, procedures and regulations
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service
• Ability to perform financial calculations
• Ability to communicate effectively and persuasively using written and verbal communication

Physical Abilities / WORKING CONDITIONS

Physical Demands

Ability to talk,