Army TAP Contract Installation Manager (CIM)

CALIBRE Systems Inc; Ozark (AL); On-site; USD 60,000 - 66,000; Full time

Job summary

CALIBRE Systems Inc. seeks a Contract Installation Manager (CIM) to lead Army TAP operations at an assigned installation. You will serve as the primary contractor contact for Government and command stakeholders, ensuring service quality, compliance, and seamless transition services for Soldiers.

The role demands strong leadership, staff supervision, and the ability to coordinate workshops, counseling, and related activities. Ft. Rucker, Alabama-based, full-time.

Qualifications

• Bachelor's degree from an accredited college or university.
• Minimum of two (2) years of experience with Army TAP in career counseling or related fields.
• Experience coordinating schedules, personnel and stakeholder activities.
• Experience supporting program execution and operational management.
• Demonstrated ability to monitor performance and apply corrective actions.

Responsibilities

• Manage daily TAP Center operations, staffing, scheduling, facilities, flow and service delivery.
• Serve as principal contractor point of contact for Installation TAP Manager and government stakeholders.
• Coordinate workshops, counseling, financial counseling, Capstone activities, hiring events, and transitions.
• Ensure services align with curriculum, Army policies, class sizes and customer service expectations.
• Supervise counselors and liaison staff, including workload, leave, training, and performance management.
• Monitor attendance, appointments, data entry, case docs, and site reporting requirements.
• Provide weekly operational updates to Regional Leadership on progress and risks.
• Resolve site-level issues involving facilities, equipment, access, scheduling, and coordination.
• Support hiring, onboarding, CAC/badging activities, and knowledge transfer efforts.
• Perform Transition Counselor duties as needed for continuity.

Skills

Strong leadership

Customer service

Written and verbal communication

Performance analysis

Schedule management

Facilitation counseling

Multitasking

Microsoft Office Suite

Education

Bachelor's degree from an accredited college or university

Tools

CAC access

System access management

DoD transition systems of record

Job description

Army TAP Contract Installation Manager (CIM)

CALIBRE is an employee-owned mission focused solutions and digital transformation company supporting clients across defense, federal, and commercial markets. Through innovative services, data-driven solutions, and deep domain expertise, CALIBRE helps organizations solve complex challenges, improve operational performance, and achieve mission success. Our employee-owners are committed to delivering exceptional value while fostering a culture of collaboration, accountability, professional growth, and service excellence.

CALIBRE is seeking a Contract Installation Manager (CIM) to support the Army Transition Assistance Program (TAP) at an assigned military installation. The Contract Installation Manager serves as the primary contractor representative at the installation and is responsible for overseeing daily TAP operations, ensuring high-quality service delivery, and coordinating with Government personnel, command leadership, and community stakeholders. The CIM provides leadership for installation-level operations while maintaining direct involvement in supporting Soldiers as they prepare for successful transitions from military to civilian life.

The successful candidate will be responsible for managing operational activities, supervising staff, monitoring program performance, and ensuring compliance with Army TAP requirements, Government policies, and contract standards. This position requires strong leadership, customer service, organizational, and stakeholder engagement skills to support mission success and maintain uninterrupted transition services.

This is a full-time position with an hourly pay rate of $30.33 per hour.

Summary

The Contract Installation Manager leads day-to-day Army Transition Assistance Program operations at an assigned installation and serves as the primary contractor point of contact for local Government and command stakeholders. The position is responsible for operational oversight, staff coordination, service quality, compliance monitoring, customer satisfaction, and effective delivery of transition assistance services.

Key Responsibilities

• Manage daily TAP Center operations, including staffing coverage, scheduling, facilities coordination, customer flow, and service delivery activities.
• Serve as the principal contractor point of contact for the Installation TAP Manager, Government personnel, command representatives, and local stakeholders.
• Coordinate workshops, individual counseling sessions, financial counseling services, Capstone activities, hiring events, and other transition support services.
• Ensure all services are delivered in accordance with approved curriculum, Army policies, performance standards, class-size requirements, and customer service expectations.
• Supervise and support counselors and liaison personnel, including workload assignments, leave coverage, training compliance, and local performance management.
• Monitor and validate attendance records, participant appointments, customer feedback, data entry, case documentation, and site-level reporting requirements.
• Provide weekly operational updates to Regional Leadership regarding accomplishments, staffing status, upcoming activities, identified risks, corrective actions, and resource requirements.
• Identify and resolve site-level issues involving facilities, equipment, Government-furnished property, systems access, scheduling, and stakeholder coordination.
• Support hiring, onboarding, incumbent retention, CAC and badging activities, network access requirements, and local knowledge transfer efforts.
• Perform Transition Counselor and/or facilitator duties as needed to maintain service continuity and direct awareness of Soldier needs.

Preferred Skills

• Strong leadership, organizational, and team coordination skills.
• Excellent customer service and stakeholder engagement abilities.
• Strong written and verbal communication skills.
• Ability to analyze operational performance and implement corrective actions.
• Experience managing schedules, records, and customer-facing operations.
• Strong facilitation, counseling, and problem‑solving capabilities.
• Ability to manage multiple priorities in a dynamic and fast‑paced environment.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.
• Ability to obtain and maintain required Government suitability, installation access, Common Access Card (CAC), and system access.

• Bachelor's degree from an accredited college or university.
• Minimum of two (2) years of experience in with Army Transition Assistance Program (TAP) in career counseling, transition assistance, workforce development, military personnel support, education, human services, or a related field.
• Experience coordinating schedules, personnel, stakeholder activities, and customer-facing operations.
• Experience supporting program execution, service delivery, and operational management activities.
• Demonstrated ability to monitor performance, identify issues, and implement effective corrective actions.

Preferred Experience

• Prior military service or experience supporting military personnel, veterans, and military families.
• Experience serving as a site lead, senior counselor, training coordinator, or installation program manager.
• Experience supporting Army or Department of Defense programs.
• Experience with Army or DoD transition systems of record.
• Experience leading teams within workforce development, counseling, education, or human services environments.

Ft. Rucker, Alabama, United States

Full-Time/Regular