ARG Assistant Manager

Ace Hardware; Newport (KY); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Ace Retail Group is seeking an Assistant Manager to oversee daily store operations, drive goals, and provide outstanding customer service. You will work with a team to ensure a welcoming, safe, and efficient shopping environment while upholding our core values.

Responsibilities include supervising general operations, opening and closing the store, implementing procedures, training associates, and coordinating with the Store Support Center on district initiatives.

Qualifications

• High School diploma or GED required.
• Ability to read and interpret safety rules and SOPs.
• Basic math skills for calculations.
• Ability to compute ratios and percentages and interpret graphs.
• Ability to work independently.
• Flexible work schedule.
• Strong verbal and written communication skills.
• Ability to foster teamwork and motivate others.
• Lift up to 50 lbs regularly and up to 100 lbs occasionally with assistance.

Responsibilities

• Provide positive representation of Ace Retail Group.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store; thank them when leaving.
• Supervise general operations of the store.
• Open and close the store as needed.
• Assist with Store Support Center program implementation.
• Maintain cleanliness of sales floor, stockroom, and outdoor areas.

Skills

Communication

Teamwork

Flexibility

Problem solving

Customer service

Leadership

Education

High School diploma or GED

Job description

About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

About Ace Retail Group

Ace Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several well-known Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. As one of the largest hardware retailers in the United States, ARG operates more than 250 neighborhood stores nationwide and maintains its headquarters in Overland Park, Kansas. With roots dating back over a century, ARG’s success is driven by its people. What truly sets us apart in the industry is our commitment to hiring and developing individuals who are passionate about personal and professional growth and who want to be part of a company built on strong, enduring Core Values: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

General Summary

The Assistant Manager manages overall store operations and the achievement of company goals and directives.

Essential Duties and Responsibilities

Customer Service

• Provide positive representation of Ace Retail Group
• Proactively assist customers in solving problems
• Greet customers entering and throughout the store; thank them when leaving
• Provide a friendly, outgoing demeanor and work well with customers and associates
• Ensure all calls and pages are answered promptly and courteously
• Resolve customer issues with Ace Retail Group’s best interest in mind
• Maintain strong product and store layout knowledge

Store Operations

• Ensure a positive, professional, and safe work environment
• Supervise general operations of the store
• Open and close the store as needed
• Assist with Store Support Center program implementation
• Ensure Loss Prevention, Safety, and Audit success
• Partner with the General Manager on store operations
• Participate in weekly management meetings
• Communicate issues to Store Support Center with GM approval
• Assist with district projects from the District Manager
• Implement Standard Operating Procedures
• Maintain cleanliness of sales floor, stockroom, and outdoor areas
• Ensure price changes and labels are accurate and timely
• Oversee associate training, audits, and reporting
• Manage preventative maintenance and repairs
• Monitor competitor activity
• Perform other duties as assigned

Other Essential Requirements

• WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people—our strength is being helpful.
• EXCELLENCE – Excellence honors God and inspires people. We strive to improve and inspire others by giving our best.
• LOVE – Love the people, love the work, and love the results.
• INTEGRITY – We act with honesty, reliability, and strong character to build trust.
• GRATITUDE – We recognize we are blessed to serve others.
• HUMILITY – We pursue greatness with respect and modesty.
• TEAMWORK – We collaborate for mutual success—Together, we are Ace.

Minimum Skills, Requirements and Qualifications

• High School diploma or GED equivalent
• Ability to read and interpret safety rules and procedure manuals
• Basic math skills (addition, subtraction, multiplication, division)
• Ability to compute ratios, percentages, and interpret graphs
• Ability to work independently
• Flexible work schedule
• Strong verbal and written communication skills
• Ability to foster teamwork and motivate others
• Ability to stand, walk, bend, and lift up to 50 lbs regularly and up to 100 lbs occasionally with assistance

Compensation Details

$19.10 - $21.10 per hour

Equal Opportunity Employer

Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.