Area Trainer, Orange County

Charlotte Tilbury Beauty; California (MO); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Generous staff discount on all products

Access to rewards platform

Medical, dental, and vision benefits

Flexible Spending Account (FSA)

401(k) with company match

Paid Time Off

FSA

Employee Assistance Program (EAP)

Job summary

A leading beauty brand is seeking an Area Trainer to empower retail teams in the Orange County and Las Vegas regions. This role requires a dynamic individual to deliver education initiatives, enhance sell-through, and build valuable partnerships. Exceptional leadership skills and a passion for artistry and customer service are essential. Benefits include competitive pay, generous staff discounts, and comprehensive healthcare coverage.

Qualifications

• Ability to lead a team while managing multiple priorities.
• Proven history in adult learning and instructional training.
• Fluency in English is mandatory.
• Advanced customer service, artistry, social media and product knowledge.

Responsibilities

• Deliver territory objectives, priorities, and goals.
• Determine area education strategy and execute education plan.
• Build strong relationships with store teams to enhance brand awareness.
• Lead KPI reporting and LMS usage to monitor training outcomes.
• Develop educational content and plan in-store trainings and events.

Skills

Leadership

Adult learning and instructional training

Customer service

Artistry skills

Social media

Public speaking

Tools

MS Office

Job description

The Role

We are looking for a driven, passionate superstar to join Team Tilbury as our Area Trainer, Southwest, Orange County & Inland Empire, CA + Las Vegas, NV. The Area Trainer (AT) delivers core education initiatives to field and retail employees. The AT helps develop, instruct, educate and demonstrate the Charlotte Tilbury core values, makeup artistry, product knowledge, social acumen and our M.A.G.I.C service experience. They support healthy sell‑through and maintenance of key franchises by overseeing delivery of relevant and on‑time core education & event initiatives. The position requires that the individual also manages company assets and expenses.

Location

Preferably based in the Orange County, California area. Territory covers Orange County & Inland Empire, CA + Las Vegas, NV.

Reporting

Reporting to Manager, Regional Education, West.

Role Accountabilities

• Deliver territory objectives, priorities, and goals (seasonal launches, new account openings, and special events).
• Determine area education strategy based on national initiatives and execute education plan in stores.
• Own preparation and follow up.
• Ensure strong follow up action plan for all training moments.
• Work in tandem with retail partners to coordinate scheduling of all basic, seasonal, promotional, event, and in‑store education.
• Provide artistry, service, and facilitation feedback and development for counter team, brand experts, and sales partners.
• Implement all Charlotte Tilbury education and training initiatives to achieve desired business results.
• Monitor training needs of assigned market to plan and lead all trainings.
• Educate retail accounts and brand experts to improve sell‑through & sales volume.
• Build strong relationships with store teams to ensure optimum brand partnership and awareness.
• Drive social strategy through regular participation in internal and external Social Media channels (Instagram, TikTok, etc.).
• Drive the execution of the Learning Management System platform including completion rates, retention checks & KPI reporting.
• Lead by example in the execution of all KPIs, service, sales, professionalism and personal image.
• Assess and communicate the effectiveness on training initiatives to Area Sales and Education Manager and Director of Education.
• Evaluate training needs and conduct in‑store support and in‑store trainings based on the needs of the business.
• Create educational video content to be leveraged internally and externally.
• Plan, lead, and support sales‑driving events across all retailers.
• Support VIP appointments and PR activations on behalf of the Charlotte Tilbury Pro Team.

Employee Development

• Create and maintain an atmosphere in store geared to achieving sales goals.
• Ensure staff delivers consistent, excellent service in accordance with the Charlotte Tilbury standards.
• Observe and provide collaborative, hands‑on feedback to teams on makeup ability, facilitation, service and selling skills.
• Oversee and conduct certifications in a timely manner for all Charlotte Tilbury employees prioritized by door volume.
• Ensure lucrative and competitive sell‑through of new launch and hero products through in‑store training on product knowledge and technique.
• Follow up on all core trainings in store providing feedback, partnership with the Account Executive and Account Coordinator and side‑by‑side leadership to yield results.
• Partner with Sales Team on measures to reduce and minimize staff turnover.

Financial Accountabilities

• Ensure the timely submission and accuracy of company credit card expenses, expense reports and company‑owned asset forms.
• Responsibility in reporting and maintaining personal and training budget within fiscal year.

Requirements

• Ability to lead and provide guidance to a set team while managing multiple priorities.
• Proven history in adult learning and instructional training.
• Ability to travel 75% and internationally.
• Exemplary skills in creating winning partnerships with retailers.
• Advanced customer service, artistry, social media and public speaking skills.
• Experience with multiple retailers including Sephora, Ulta, Nordstrom, Blue Mercury, and Cos Bar.
• Ability to manage and lead high‑volume activity.
• Independent, integrity‑driven, efficient in a fast‑paced environment.
• Intermediate MS Office skills (Word, PowerPoint, Excel, Outlook).
• Excellent written and oral communication.
• Fluency in English (mandatory).

Benefits

• Generous staff discount on all products.
• Access to Tilbury Treats rewards platform.
• Medical, dental, and vision benefits.
• Commuter benefits (pre‑tax).
• Flexible Spending Account (FSA).
• Employee Assistance Program (EAP).
• 401(k) with company match.
• Paid Time Off.
• Birthday PTO.

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees, and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!