Area Teller

UFCU Main; Austin (TX); On-site; USD 29,000 - 38,000; Full time

Job summary

University Federal Credit Union (UFCU) is hiring Area Tellers to support members at several Austin-area branches. The role focuses on processing transactions, resolving routine issues, and building member relationships while contributing to branch goals.

Strong cash handling, customer service, and teamwork skills are essential. Bilingual English/Spanish abilities are preferred, with reliable transportation required for travel among locations.

Qualifications

• High School Diploma or GED required.
• Bilingual English/Spanish.
• 6+ months cash handling, customer service, and team experience.
• Access to reliable transportation.

Responsibilities

• Respond to and resolve basic member needs.
• Serve as Lobby Lead.
• Process transactions including shared branching.
• Balance and manage drawer.
• Complete opening and closing procedures.
• File compliance reports (CTR, SAR, etc.).
• Adhere to all company policies, procedures and business ethics codes.
• Complete required regulatory Training as assigned.
• Maintain strict adherence and compliance to BSA, AML, Patriot Act, OFAC and Fair Lending regulations.

Skills

Cash handling

Customer service

Teamwork

Compliance

Security awareness

Financial center operations

Job description

Area Teller - Multiple Locations

University Federal Credit Union (UFCU) has amazing career opportunities in our Retail division. We are looking for Area Tellers to work at various locations. Please continue to read below for the list of branches. This is a fantastic opportunity to begin a career in the financial sector with Austin’s #1 mortgage lender. With a focus on our community, UFCU has received a “Best of the Best” awards from the Austin American Statesman—Best Credit Union, Best Mortgage Lender, and Best Bank. We have also been recognized for having a culture of workplace health—yes, we offer great benefits! At UFCU, we’re proud to focus on people—not profits. If you are a people person who is ready to start a career and be one of the best, we look forward to seeing your application!

Under direct supervision a Teller must demonstrate behaviors critical to ensuring exceptional member service by processing transactions based on member requests and build member relationships by offering products that would benefit them. A Teller must be active in branch success, including sales success, accountability, detail orientation, stress management, problem solving and good judgment, effective communication, teamwork, and initiative.

Job Summary

Process member transactions and resolve issues of a routine nature. Assist with general account support through various channels. Ensure operational compliance through drawer management, following opening and closing procedures, and filing required compliance reports.

About UFCU

Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

• Respond to and resolve basic member needs
• Serve as Lobby Lead
• Process transactions (includes shared branching)
• Conduct system navigation
• Process and assist with account support (includes online and mobile banking)
• Manage and balance drawer
• Complete opening and closing procedures
• File required compliance reports (CTR, SAR, etc.)
• Adhere to all company policies, procedures and business ethics codes
• Complete required regulatory Training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge/Skills/Abilities

• Basic understanding of products, services, financial center operations
• Basic knowledge of technology systems
• Strong ability to accurately handle and count cash
• Strong understanding of security and quality control policies
• Strong ability to provide exceptional member experience
• Strong ability to understand and adhere to financial institution compliance requirements

Core Competencies

• Demonstrating Member Obsession
• Demonstrating Performance Excellence
• Demonstrating Innovation

Experience

Minimum Requirements (Must have)

• High School Diploma or GED
• Bilingual English/Spanish
• Six months or more of experience with cash handling, customer service, and working in a team environment
• Access to reliable transportation

Preferred Requirements (Nice to have)

• Experience working in fast-paced, high-volume environment
• Financial institution experience

Culture Fit

• Civic Responsibility
• Continuous Improvement
• Member Focus
• Interdepartmental Cooperation
• Personal Growth
• Standardized Work
• Details
• Promotion Opportunities

Things You Need to Know Before You Apply

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• Standing, walking, bending
• Use of hands to finger, handle or feel
• Use of hands and arms to reach
• Extensive use of the computer, requiring the specific vision abilities including close vision, distance vision, peripheral vision, and the ability to adjust focus

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position may involve periodic stressful conditions
• This position has direct exposure to possible robbery
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours
• May occasionally move from one work location/branch to another
• Public contact position, requiring appropriate professional appearance
• Frequent computer use at a workstation up to two hours at a time
• The noise level in the work environment is usually moderate

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