Area Teller

UFCU Financial Services, LLC; Austin (TX); On-site; USD 30,000 - 35,000; Full time

Job summary

UFCU Financial Services, LLC is looking for Area Tellers to provide excellent member service across various locations in Texas. You will process transactions, assist with account support, and ensure compliance with operational standards.

We seek candidates with a high school diploma and experience handling cash in a customer service role. Strong communication skills and the ability to work in a team are essential. This position may involve flexible hours and occasional shifts across multiple branches.

Qualifications

• Experience with cash handling, customer service, and teamwork for at least six months.
• Access to reliable transportation is necessary.

Responsibilities

• Process member transactions and assist with general account support.
• Manage and balance cash drawer.
• File compliance reports and adhere to bank regulations.

Skills

Cash handling

Customer service

Teamwork

Education

High School Diploma or GED

Job description

Area Teller - Multiple Locations

University Federal Credit Union (UFCU) is seeking Area Tellers to work at various locations. Apply online today at (link).

Under direct supervision, a Teller must demonstrate behaviors critical to ensuring exceptional member service by processing transactions based on member requests and building member relationships by offering products that would benefit them. A Teller must be active in branch success, including sales success, accountability, detail orientation, stress management, problem solving, good judgment, effective communication, teamwork, and initiative.

Job Summary

Process member transactions and resolve issues of a routine nature. Assist with general account support through various channels. Ensure operational compliance through drawer management, following opening and closing procedures, and filing required compliance reports.

About UFCU

Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

• Purposefully Member-Obsessed – We act in our Members’ best interests, forever seeking to empower their financial success.
• Possibilities Reimagined – We are inspired to experiment, learn, and iterate to pursue positive impact for our Members, UFCU, and coworkers.
• Performance Excellence Rooted in Unwavering Integrity – We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

• Respond to and resolve basic member needs
• Serve as Lobby Lead
• Process transactions (includes shared branching)
• Process and assist with account support (includes online and mobile banking)
• Manage and balance drawer
• Complete opening and closing procedures
• File required compliance reports (CTR, SAR, etc.)
• Adhere to all company policies, procedures, and business ethics codes
• Complete required regulatory training as assigned
• Maintain strict adherence and compliance to all laws, rules, regulations, and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, and Fair Lending regulations

Knowledge / Skills / Abilities

• Basic understanding of products, services, and financial center operations
• Basic knowledge of technology systems
• Strong ability to accurately handle and count cash
• Strong understanding of security and quality control policies
• Strong ability to provide exceptional member experience
• Strong ability to understand and adhere to financial institution compliance requirements

Core Competencies

• Demonstrating Member Obsession
• Demonstrating Performance Excellence
• Demonstrating Innovation

Experience

Minimum Requirements (Must have)

• High School Diploma or GED
• Six months or more of experience with cash handling, customer service, and working in a team environment
• Access to reliable transportation

Preferred Requirements (Nice to have)

• Experience working in a fast‑paced, high‑volume environment

Motivational Fit

Culture Fit

• Civic Responsibility
• Member Focus
• Personal Growth
• Details

Things You Need to Know Before You Apply

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent:

• Standing, walking, bending
• Use of hands to finger, handle or feel
• Use of hands and arms to reach
• Extensive use of the computer, requiring the specific vision abilities including close vision, distance vision, peripheral vision, and the ability to adjust focus

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position may involve periodic stressful conditions
• This position has direct exposure to possible robbery
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours
• May occasionally move from one work location/branch to another
• Public contact position, requiring appropriate professional appearance
• Frequent computer use at a workstation up to two hours at a time
• The noise level in the work environment is usually moderate

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.