Area Supervisor ~ Retail Manager

Ross Stores, Inc.; Spokane (WA); On-site; USD 36,000 - 52,000; Full time

Job summary

Ross Stores, Inc. is seeking a dedicated front-end supervisor to maintain a safe, well-merchandised Spokane store and deliver exceptional customer service.

You will lead Associates, ensure front-end standards, train cashiers, and uphold loss prevention practices while maintaining a welcoming shopping environment. Your duties include managing the pace at the front end, supervising breaks, ensuring equipment works, and supervising stockroom and merchandising tasks in alignment with company

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Responsibilities

• Maintains a safe and secure environment on the sales floor and in the store.
• Delivers exceptional customer service and engages with customers and associates.
• Trains and coaches Associates on cash registers, policies, and front-end procedures.
• Manages front-end pace, signing, and breaks; ensures equipment is working properly.
• Oversees stockroom and merchandising tasks and executes floor moves.
• Upholds loss prevention practices and ensures compliance with company policies.

Skills

Verbal communication

English fluency

Customer service

Supervisory experience

POS familiarity

Basic math

Evenings

Weekends

Tools

POS systems

Job description

ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments : Understands that safety is the number one priority and practices safe behaviors in everything they d o.Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadershi p.Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register are a.Removes clutter and ensures safe, clear egress to emergency exit s.Responsible for Customer safety including accident prevention, accident reporting and emergency procedure s.Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. d.Customer Servic e:Treats all Customers, Associates, and other leaders with respec t.Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition program s.Personal and Store Bra ndRepresents and supports the Company brand at all time s.Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all time s.Keeps all areas of the Store clean, well-maintained, and merchandised to standar d.Responsible for daily trash remova l.General Merchandisin g:Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practic e.Responsible for receiving merchandise truck when neede d.Processes all merchandise with a sense of urgenc y.Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc. )Responsible for cleanliness and organization of all Stockroom s.Helps deliver and place merchandise on sales floor when all merchandise is processe d.Responsible for ensuring any back-stock is secured and processed to Company polic y.Responsible for merchandising of department including the back stoc k.Responsible for the reduction of loss due to damag e.Ensures compliance to the monthly presentation guidelines in assigned are a.Responsible for floor moves and signing including promotional signing as neede d.Responsible for re-wraps as neede d. Loss Preventi on: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awaren ess. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchand ise.Ensures Public View Monitor (PVM) system is maintained prope rly.Conducts "Code 50" package inspecti ons.Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while work ing. Front End Supervision and Operati ons:Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End.Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait timeTrains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standa rds.Controls Retail Associates' break schedule for backups, lunches and bre aks.Ensures all equipment is working prope rly.Maintains proper supplies and recovery for the Front End a rea.Ensures go backs are expedited, properly scanned, security tagged and ticke ted.Teaches all Associates the "Scan and Bag" best pract ice.Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty ra cs. Fitting R ooms:Responsible for the maintenance and cleanliness of the Fitting Rooms.Ensures all Fitting Room garment tags are audited and accounted for to Company p olicy.Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as n eeded. Administrative Duties as Assigned by Store Ma nager:Ensures Cash pulls and bank deposits are conducted to Company p olicy.Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break sche dules.Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as n eededOther duties as assigned by Store Manager. COMPETENCIES: Manages Work P rocessesBusines s AcumenPlans, Aligns & Pri oritizesBuild s TalentColl aboratesLeading by ExampleCommunicates Eff ectivelyEnsures Accountability & E xecutionQUALIFICATIONS AND SPECIAL SKILLS R EQUIRED:Excellent verbal communication skills.Fluency in English.Prior Customer Service and supervisory experience pr eferred.Familiarity with point-of-sale equipment and appli cations.Ability to perform basic mathematical calculations commonly used in retail envir onments.Ability to work evenings and w eekends. PHYSICAL REQUIREM ENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assi gned supplies. Certain assignments may require other qualificati ons and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift m ore than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where ap licable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at man agement's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender