Area Supervisor

Hispanic Alliance for Career Enhancement; Orland Park (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Area Supervisor to lead store operations and enhance customer experience. This role is crucial for maintaining a safe and welcoming environment while supervising staff and ensuring effective merchandising. The ideal candidate will possess strong communication skills and have prior supervisory experience, making them a key player in delivering exceptional service. Join a dynamic team and contribute to a culture of respect and professionalism while ensuring operational excellence and customer satisfaction.

Qualifications

• Excellent verbal communication skills and fluency in English.
• Prior supervisory and customer service experience preferred.

Responsibilities

• Supervise staff, ensuring a friendly shopping environment.
• Manage store operations, including safety and loss prevention.
• Handle administrative duties like payroll and cash management.

Skills

Verbal Communication

Customer Service

Supervisory Experience

POS Systems Familiarity

Basic Math Skills

Tools

POS Systems

Job description

GENERAL PURPOSE:

The Area Supervisor is a key member of Store Leadership responsible for a specific area of the Store, overseeing general operations and supervising staff when acting as the Manager on Duty. This role includes opening and closing the Store, supervising Associates, ensuring a friendly shopping environment, proper merchandise presentation, and maintaining cleanliness. The Area Supervisor also executes and supervises operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritizes safety, practicing safe behaviors at all times.
• Maintains awareness on the sales floor to ensure safety and security, reporting unsafe conditions.
• Responsible for building security, including entrance/exit control, EAS device checks, Cash Office security, and handling armored carrier pickups.
• Removes clutter and ensures clear egress to emergency exits.
• Ensures customer safety, including accident prevention and emergency procedures.
• Tests fire alarm systems as scheduled and responds to alarms when needed.

Customer Service:

• Treats customers, associates, and leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism, recognizing associates appropriately.

Personal and Store Brand:

• Represents and supports the Company brand consistently.
• Maintains a professional appearance and enforces the Dress Code.
• Keeps all store areas clean, well-maintained, and merchandised to standard.
• Responsible for daily trash removal.

General Merchandising:

• Ensures recovery, sizing, and markdowns meet standards through teaching and follow-up.
• Receives merchandise trucks as needed.
• Processes merchandise promptly.
• Handles inbound deliveries and maintains stockroom organization.
• Assists in delivering and merchandising merchandise on the sales floor.
• Secures and processes back-stock per policy.
• Reduces loss due to damage and ensures compliance with presentation guidelines.
• Manages floor moves, signing, and re-wraps as needed.

Loss Prevention:

• Follows Loss Prevention programs, maintaining a customer service presence and engagement to prevent loss.
• Demonstrates integrity, safeguards confidential information, and maintains PVM systems.
• Conducts package inspections and executes company best practices efficiently.

Front End Supervision and Operations:

• Maximizes productivity and ensures associates adhere to standards at the Front End.
• Manages line pacing and trains associates on cash register operations and policies.
• Controls break schedules and maintains equipment and supplies.
• Ensures proper processing of returns, re-wraps, and merchandise salability.

Fitting Rooms:

• Maintains cleanliness and organization of fitting rooms.
• Audits and accounts for all garments, ensuring return compliance.

Administrative Duties as Assigned by Store Manager:

• Handles cash pulls and bank deposits per policy.
• Oversees Front End control, including refunds, tills, and cash security.
• Manages payroll activities, including punch edits and scheduling.
• Performs other duties as assigned.

COMPETENCIES:

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills.
• Fluency in English.
• Prior supervisory and customer service experience preferred.
• Familiarity with POS systems.
• Basic math skills for retail.
• Availability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Ability to operate store equipment, stand/walk extensively, and lift up to 25 lbs. Some roles require lifting over 20 lbs. Ability to use janitorial and store supplies.

SUPERVISORY RESPONSIBILITIES:

Supervises Retail Associates and Stockroom Leads (if applicable).

DISCLAIMER:

This description summarizes primary duties; it is not exhaustive. Content may change at management's discretion. Ross is an equal opportunity employer committed to diversity and non-discrimination laws.