Area Supervisor

Ross Stores, Inc.; New York (NY); On-site; USD 26,174 - 26,863; Full time

Job summary

Ross Stores, Inc. is seeking an Area Supervisor in New York, NY to oversee store operations and ensure a safe, friendly shopping environment. The role involves supervising associates, managing cash operations, and ensuring customer satisfaction. Applicants should have excellent communication skills, prior customer service experience, and the ability to work evenings and weekends. The position offers a competitive hourly wage between $19.00 - $19.50, based on experience and qualifications.

Qualifications

• Excellent verbal communication skills.
• Prior Customer Service and supervisory experience preferred.
• Ability to work evenings and weekends.

Responsibilities

• Supervise associates and maintain a safe environment.
• Manage cash pulls and bank deposits as needed.
• Train and coach associates on cash registers.

Skills

Excellent verbal communication skills

Customer Service experience

Supervisory experience

Fluency in English

Tools

Point-of-sale equipment

Job description

Overview

Our values start with our people, join a team that values you. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience success, career growth, teamwork, and a commitment to diversity, equality & inclusion, and our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company committed to an inclusive work environment and ongoing learning and development for our teams.

General Purpose

The Area Supervisor is a member of Store Leadership responsible for a specific area of the Store and the general operations and supervision when functioning as Manager on Duty. They open and close the Store, supervise Associates, maintain a friendly, easy-to-shop environment, ensure proper merchandise presentation, and maintain a clean work area. They also execute and supervise Company operational processes as needed.

Essential Functions

• Maintaining Safe & Secure Environments
  • Safety is the number one priority; practice safe behaviors in all activities.
  • Maintain situational awareness on the sales floor to create a safe environment; correct or report unsafe conditions to Store Leadership.
  • Security of building including entrance/exit control, daily EAS device checks, Cash Office security, armored carrier pickup, and register area.
  • Remove clutter and ensure safe egress to emergency exits.
  • Responsible for Customer safety including accident prevention and emergency procedures.
  • Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Customer Service
  • Treat all Customers, Associates, and leaders with respect; demonstrate courtesy, friendliness, and professionalism.
• Personal and Store Brand
  • Represent and support the Company brand at all times.
  • Maintain a professional appearance per Company Dress Code and ensure adherence by all Associates.
  • Keep Store areas clean, well-maintained, and merchandised to standard.
  • Responsible for daily trash removal.
• General Merchandising
  • Ensure recovery, sizing, and markdowns are completed to Company standards; oversee learning and task assignment per best practice.
  • Receive merchandise as needed; process all merchandise with urgency.
  • Handle non-merchandise inbound deliveries (signs, supplies, special deliveries).
  • Maintain cleanliness and organization of Stockrooms; assist with merchandise placement on the sales floor.
  • Secure back-stock and follow Company policy; support department merchandising and loss reduction.
  • Adhere to monthly presentation guidelines and manage floor moves, signing, and re-wraps as needed.
• Loss Prevention
  • Comply with Loss Prevention Awareness Program; maintain a strong customer service presence and heightened awareness.
  • Demonstrate integrity and safeguard confidential information, cash, and merchandise.
  • Ensure Public View Monitor (PVM) system is maintained; conduct Code 50 inspections.
  • Maximize productivity by minimizing steps and touches while working.
• Front End Supervision And Operations
  • Execute Best Practices to maximize productivity; ensure Associates follow Front End standards.
  • Maintain pace and presence at the Front End to manage lines and reduce wait times.
  • Train and coach Associates on cash registers, shortage controls, and Front End procedures.
  • Manage break schedules, ensure equipment functionality, and maintain supplies for the Front End.
  • Ensure go-backs are scanned, secured, and properly ticketed; teach Scan and Bag best practices.
• Fitting Rooms
  • Maintain cleanliness; audit garment tags and ensure go-back compliance with proper ticketing and tagging.
• Administrative Duties As Assigned By Store Manager
  • Manage cash pulls and bank deposits per policy; Front End control and related policies.
  • Payroll administration including daily punch edits, scheduling compliance, and reporting as needed.
  • Other duties as assigned by Store Manager.
• Competencies
  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution

Qualifications And Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Supervisory Responsibilities

• Retail Associates
• Stockroom Leads (where applicable)

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital or domestic partnership status, medical condition, genetic information, gender, gender identity, sexual orientation, or any other category protected by law.

Compensation

The base pay range for this role is $19.00 - $19.50. The base pay range is dependent on factors including experience, skills, qualifications, education, certifications, seniority, and location. This range is one component of the total compensation package; other rewards vary by position and location.