Area Supervisor

Hispanic Alliance for Career Enhancement; Melrose Park (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Area Supervisor, where you will play a pivotal role in the Store Leadership team. This exciting position involves managing store operations, ensuring a safe and organized shopping environment, and supervising staff to deliver exceptional customer service. You will be responsible for overseeing merchandise presentation, maintaining cleanliness, and executing operational processes. The ideal candidate will possess excellent communication skills, a strong customer service background, and the ability to lead by example. This is a fantastic opportunity to grow your career in a dynamic retail environment.

Benefits

Insurance Programs

Employee Discounts

401K

Employee Assistance

Performance Bonuses

Qualifications

• Excellent verbal communication skills and fluency in English.
• Previous customer service and supervisory experience preferred.

Responsibilities

• Manage store operations and supervise staff as Manager on Duty.
• Ensure safety, cleanliness, and organization in the store.
• Oversee cash management and administrative duties.

Skills

Verbal Communication

Customer Service

Supervisory Experience

POS System Familiarity

Basic Math Skills

Job description

GENERAL PURPOSE:

The Area Supervisor is a key member of the Store Leadership team, responsible for managing a specific area of the Store, overseeing general operations, and supervising staff when functioning as the Manager on Duty. They handle opening and closing procedures, supervise Associates, and ensure a friendly, organized shopping environment. Responsibilities also include merchandise presentation, maintaining cleanliness, and executing company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety in all activities, practicing safe behaviors consistently.
• Maintain awareness on the sales floor to ensure a safe shopping environment, reporting unsafe conditions promptly.
• Secure the building, including managing entrances/exits, EAS devices, Cash Office security, and handling deliveries and trash removal.
• Ensure clear egress routes and safety for customers, including accident prevention and emergency procedures.
• Test fire alarm systems regularly and respond to after-hours alarms as needed.

Customer Service:

• Treat customers, associates, and leaders with respect, demonstrating courtesy and professionalism.

Personal and Store Brand:

• Represent the Company brand professionally at all times.
• Maintain a professional appearance and ensure associates adhere to the dress code.
• Keep all store areas clean, well-maintained, and merchandised to standard.

General Merchandising:

• Ensure recovery, sizing, and markdowns are completed per standards, and oversee merchandise receiving and processing.
• Maintain organization and cleanliness of stockrooms.
• Assist in merchandise placement, back-stock management, and loss reduction.

Loss Prevention:

• Adhere to Loss Prevention policies, maintain a visible presence on the sales floor, and safeguard confidential information.
• Maintain the Public View Monitor system and conduct package inspections.
• Maximize productivity by following best practices and minimizing steps.

Front End Supervision and Operations:

• Ensure front-end standards are met, manage line pace, and train associates on cash register procedures and shortage policies.
• Control break schedules, ensure equipment functionality, and maintain supplies.
• Oversee merchandise return procedures and teach best practices like 'Scan and Bag'.

Fitting Rooms:

• Maintain cleanliness and organization of fitting rooms.
• Ensure proper tagging, scanning, and security of returned merchandise.

Administrative Duties:

• Manage cash pulls, deposits, and payroll activities according to policy.
• Perform other duties as assigned by the Store Manager.

COMPETENCIES:

• Work Process Management
• Business Acumen
• Planning & Prioritization
• Talent Development
• Collaboration
• Leading by Example
• Effective Communication
• Accountability & Execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills
• Fluency in English
• Previous customer service and supervisory experience preferred
• Familiarity with POS systems
• Basic math skills for retail operations
• Availability to work evenings and weekends

PHYSICAL REQUIREMENTS/ADA:

Ability to operate store equipment, stand, walk, bend, squat, reach, and lift over 25 lbs as needed, with specific considerations for stockroom duties.

SUPERVISORY RESPONSIBILITIES:

Supervises Retail Associates and Stockroom Leads where applicable.

DISCLAIMER:

This description summarizes primary duties and may change. Ross is an equal opportunity employer, committed to diversity and lawful employment practices.

The pay range is $16.50 - $17.00, depending on experience and location. Benefits include insurance programs, discounts, 401K, employee assistance, and performance bonuses.