Area Supervisor

Ross Stores; East Parkview (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

A major retail company is seeking an Area Supervisor to manage store operations in East Parkview, LA. This role includes supervising associates, ensuring customer safety, and maintaining the store's brand standards. Ideal candidates will have strong verbal communication skills, prior supervisory experience, and the ability to work flexible hours, including weekends. The position offers a dynamic work environment where you can contribute to the team's success and ensure a great shopping experience for all customers.

Qualifications

• Must be able to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Prior Customer Service and supervisory experience preferred.

Responsibilities

• Supervise Associates and ensure customer satisfaction.
• Maintain a safe and secure store environment.
• Manage cash pulls and deposits as needed.
• Conduct training and coaching on registers and front-end procedures.

Skills

Excellent verbal communication skills

Fluency in English

Customer Service experience

Supervisory experience

Point-of-sale equipment familiarity

Job description

Overview

Must apply on Ross Careers Website. Please apply at Ross-- https://jobs.rossstores.com

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality, and inclusion journey!

General Purpose

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy-to-shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.

Essential Functions

• Maintaining Safe & Secure Environments:
  The area supervisor ensures safety is the top priority and practices safe behaviors; maintains awareness on the sales floor; reports unsafe conditions or practices to Store Leadership.
• Responsible for security of the building including entrance/exit control, Electronic Article Surveillance (EAS) devices daily function checks, Cash Office security, armored carrier pick-ups and register area.
• Removes clutter and ensures safe, clear egress to emergency exits.
• Responsible for Customer safety including accident prevention, accident reporting and emergency procedures.
• Tests all fire alarm systems as scheduled and responds to after-hours alarms when requested.

• Customer Service: Treats all Customers, Associates, and other leaders with respect; demonstrates courtesy, friendliness, and professionalism at all times; recognizes Associates using Company recognition programs.

• Personal and Store Brand: Represents and supports the Company brand at all times; maintains a professional appearance in accordance with Company Dress Code; ensures all Associates adhere to the Dress Code; keeps all areas clean, well-maintained, and merchandised to standard; responsible for daily trash removal.

• General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards; responsible for receiving merchandise trucks when needed; processes merchandise with a sense of urgency; manages receipt of non-merchandise inbound deliveries; maintains cleanliness and organization of Stockrooms; helps deliver and place merchandise on the sales floor; secures and processes back-stock; merchandising including back stock; reduces loss due to damage; ensures monthly presentation guidelines; handles floor moves, signing and re-wraps as needed.

• Loss Prevention: Understands and complies with Loss Prevention programs; maintains a strong customer service presence on the sales floor; safeguards confidential information; ensures Public View Monitor (PVM) system maintenance; conducts inspections and maximizes productivity by minimizing steps and touches while working.

• Front-End Supervision and Operations: Ensures Associates are executing to Company standards at the Front End; maintains pace and presence to expedite customer wait times; trains and coaches Associates on cash registers, shortage control, and Front End procedures; manages break schedules; ensures equipment and supplies are in place; oversees ticketing and scanning best practices; supports salability of merchandise on Front End displays.

• Fitting Rooms: Maintains cleanliness of Fitting Rooms; audits garment tags; ensures go-back compliance, including proper tagging and security tagging as needed.

• Administrative Duties as Assigned by Store Manager: Ensures cash pulls and deposits follow policy; oversees Front End control when needed; adheres to refunds, approvals, tills security, payroll processing, and related procedures; supports payroll administration and reporting as needed; performs other duties as assigned.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements/ADA

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.

Supervisory Responsibilities

• Retail Associates
• Stockroom Leads (where applicable)

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.