Area Service Operations Manager - Building Systems

Siemens; Portland (OR); On-site; USD 102,000 - 176,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Siemens Oregon seeks an Area Operations Manager, Service, to lead a field-based service organization across multiple locations in the Portland area and beyond. You will drive service revenue, margins, and customer outcomes while partnering with central teams to ensure quality and scalable performance.

You will oversee end-to-end service execution, workforce planning, and pricing guidance, with travel up to 10% and a focus on sustainable growth and customer retention.

Qualifications

• 3+ years leading field-based service teams in commercial buildings.
• Financial acumen: revenue, margin, cost control, cash flow.
• Willing to travel up to 10% and collaborate with Sales/PMO/ops.
• High School diploma or GED; valid driver's license.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Lead a service operations organization for profitable growth and customer outcomes.
• Oversee end-to-end service execution within scope, schedule, cost, and quality.
• Plan and direct service operations for sustainable growth and retention.
• Monitor performance to control costs and improve margins.
• Collaborate with PMO and Operations Excellence to leverage best practices.
• Provide pricing guidance and lifecycle service strategy to Sales.
• Lead workforce planning, hiring, developing, and resource allocation.
• Align balance sheet, cash flow, and working capital with North Star goals.
• Maintain alignment with Area General Management on strategy and growth.

Skills

Field leadership

Financial acumen

Sales collaboration

Travel readiness

Driver's license

US work authorization

Education

High School diploma or GED

Bachelor’s degree in Engineering/Business

NICET II Fire Alarm Systems

Tools

Siemens Desigo platforms

Job description

Job Family: Buildings

Req ID: 522345

Position Location: This role supports our Oregon branch locations, which serves customers primarily located in the Portland / Vancouver, Eugene, and Bend, OR areas.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We’re improving how we live, work, and move today and for the next generation. We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

As an Area Operations Manager, Service , you will lead a service operations organization responsible for delivering profitable growth, operational excellence, and outstanding customer outcomes across all customers in your assigned area. You will ensure service execution aligns with Siemens SI B standards and partner closely with central Operations teams, including PMO and Operations Excellence, to drive consistency, quality, and scalable service performance.

As an Area Operations Manager, Service, you will:

• Drive service and operational growth by meeting and/or exceeding quarterly and annual service revenue, gross margin, and operating margin commitments
• Lead end-to-end service execution, including project services and Service Agreements, ensuring delivery within scope, schedule, cost, and quality expectations
• Plan, direct, and oversee service operations to support sustainable growth and long-term customer retention
• Monitor service and project performance to control costs, manage risk, and improve margin performance
• Partner with central Operations teams (PMO and Operations Excellence) to leverage standard tools, best practices, and shared capabilities
• Provide operational and technical support to Sales teams, including pricing guidance, scope definition, renewals, and lifecycle service strategy
• Lead workforce planning by hiring, developing, allocating, and performance-managing service resources to support current and future business needs
• Ensure balance sheet, cash flow, and working capital performance align with Siemens and SI B North Star expectations
• Maintain close alignment with Area General Management on service strategy, execution priorities, and market growth initiatives

You will make an impact with these qualifications:

Basic Qualifications:

• 3+ years of experience leading field-based service teams within the commercial buildings systems industry (such as elevator repair, BAS, HVAC, fire alarm, etc).
• Financial acumen, including responsibility for service revenue, margin, cost control, and cash flow performance
• Experience partnering effectively with Sales, Project Management, and operations organizations
• Must be willing and able to travel up to 10% of the time
• High School diploma or state-recognized GED
• Must be 21 years of age and possess a valid driver’s license with limited violations; must meet eligibility requirements to participate in Siemens’ fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Bachelor’s degree in Engineering, Business, or a related field
• NICET II Fire Alarm Systems
• Familiarity with Siemens Desigo platforms
• Experience managing or supporting fire alarm and sprinkler test and inspection programs, including customer coordination, compliance activities, and service delivery execution
• People leadership capability, including talent development and workforce planning
• Customer-focused mindset with strong relationship management and issue-resolution skills

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

You’ll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $102,459 – $175,644 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Organization: Smart Infrastructure

Job Type: Full-time

Category: Customer Services