Area Service Manager

7-Eleven; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

7-Eleven seeks an Area Service Manager to oversee preventative maintenance, specialized services, and national programs across an extensive store network. You will lead Program Coordinators, technicians, and outsourced providers to ensure quality, compliance, and efficiency across our facilities.

You will drive capital and expense budgeting, monitor KPI performance, and coordinate field visits with Operations and Franchisees to align strategic objectives with on-site execution.

Responsibilities

• Manage day-to-day preventative maintenance, specialized services and national programs within the assigned coverage area, to consist of approximately + 350 stores.
• Lead Program Coordinators, specialized technicians and direct relationships with outsourced service providers to ensure compliance with maintenance programs and regulatory requirements.
• Oversee budget allocations for preventative maintenance and national services, using BI data to drive cost efficiency.
• Conduct field site visits to evaluate service levels, review operational performance with Franchisees and Operations, and supervise service provider audits.

Job description

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

The Area Service Manager is responsible for the oversight of assigned preventative maintenance, specialized services and national programs. Daily responsibilities are primarily focused on leading Program Coordinators, specialized technicians and direct relationship oversight of outsourced service providers(s) of equipment, property, and physical plant to our internal business partners: to ensure compliance with established preventative maintenance, national programs, and regulatory requirements.

• Must have a strong buy in to Leadership's strategy and embrace constant change to achieve overall goals.
• Manage day-to-day preventative maintenance, specialized services and national programs within the assigned coverage area, to consist of approximately + 350 stores.
• Responsible for the direct leadership and management of P3 professional (s) and @ 23 technicians, to include required training, certifications and performing work in accordance with all maintenance programs, contracts and regulatory requirements.
• Manage open services work orders, KPI review/analysis, invoice and dispute resolutions, PM regulations monitoring and spot verification, and compliance with all maintenance related governance.
• Manage direct relationships with outsourced providers(s) on the day-to-day operations of equipment, property, and physical plant to ensure compliance with established maintenance programs, and regulatory requirements.
• Responsible for maintenance expense and capital budget allocations for preventative maintenance, specialized programs and national services within the assigned geographic area; includes budget versus actual explanations, as well as cost reduction initiatives. Utilize BI data to drive actionable results for efficient expense and capital spend.
• Conduct field site visits to evaluate service levels for preventative maintenance, specialized services, national programs, property condition assessments, compliance audits, feedback from Franchisees and operations, reviewing and auditing service providers, etc.
• Represent the Facilities department in meetings and site visits with Operations, Franchisees, and other key stakeholders to review strategic outlook and tactical execution of services.
• Management of truck and technician inventory to include tools, parts, and other company equipment.
• Review and approve work from Direct Service Providers in accordance with DOA.
• Auditing of 3rd party invoices to include travel, parts, and generalized repairs.
• Ensures compliance with applicable federal, state, and local regulations.
• Completes other duties, including special projects, as assigned by management.

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.