Area Sales Manager (29612)

Cricket Wireless; Philadelphia (Philadelphia County); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive paid time-off

Medical benefits

Phone service discounts

Job summary

Cricket Wireless is seeking a dedicated individual for a full-time management position in Philadelphia, PA. You will lead a sales team, providing training and coaching while ensuring excellent customer service. The role requires strong interpersonal skills and the ability to motivate a team.

The ideal candidate will have a passion for sales and a track record of success. Benefits include competitive pay, health programs, and opportunities for professional development. Join our team to help us deliver exceptional service and drive our success.

Qualifications

• Strong organizational and time management skills.
• Positive mental attitude.
• Creative thinker.

Responsibilities

• Lead the sales team by example and increase overall profitability.
• Engage in weekly one-on-one coaching sessions with Sales Associates.
• Ensure excellent customer service is provided by store personnel.

Skills

Sales leadership

Interpersonal skills

Customer service

Training and coaching

Education

Degree preferred or 4 years wireless experience

2 years of supervisory experience

Job description

Job Details: Job Location: PA 730 NEW FRANKFORD - Philadelphia, PA 19136. Position Type: Full Time. Salary Range: $55,000.00 - $80,000.00.

Talk4less Wireless is an authorized Cricket Wireless Dealer that helps bring the AT&T brand to life. Our success stems from the devotion and involvement of our CEO and the culture he brings into the organization. The foundation of this company was built on hard work and dedication based on three key factors: marketing of the business, sales process, and customer service engagement. We are looking for ambitious, goal‑oriented, passionate, tenacious, assertive, confident, motivated, competitive, honest sales representatives who place a strong emphasis on customer service and retention. We evaluate each team member’s strengths and weaknesses and place them in a position to succeed. Additional talents and skills are always welcome, and extra incentives may be earned if we can apply them to the business. We value individuals who are coachable and willing to do the job. Join our team and be part of something great and our future success.

Qualifications & Essential Duties and Responsibilities

Training

• Must take full time or part time employee through the New Hire Training program within their first two weeks of employment unless there is a special circumstance.
• Provide daily/weekly/monthly training to all Sales Leads, Managers and Sales Consultants through effective individual/group training and effective/timely communication.
• Ensure that self and store teams are current on all training's.

Coaching

• Observe employee/customer sales interactions daily and provide on the spot feedback to ensure store employees are following the Selling Process.
• Engage in weekly one‑on‑one coaching sessions and quarterly rounding meetings with Sales Associates and Sales Leads, provide positive and constructive feedback and documentation.
• Document positive performances or behavior when necessary (oral or written).
• Document negative performances or behavior when necessary (oral or written).
• Utilize Performance Improvement Plans to help coach people to better performance or as a tool to justify termination.

Stores—Performance‑Logistics

Performance

• Lead the sales team by example and increase overall profitability.
• Manage Managers, Sales Leaders and Sales Associates to meet and exceed company set goals/metrics within the scorecard.
• Ensure store personnel are following set policy and procedures in the store.
• Ensure store employees are providing excellent customer service along with providing excellent salesmanship.
• Hold weekly/bi‑weekly Store Meetings.

Logistics

• Ensure that stores maintain store operating hours and that schedules are written in accordance to hours and business traffic.
• Approve all schedules once written by the Store Sales manager, submit all forms and punch edits as needed.
• Responsible for all daily reporting, store numbers, daily invoices, SMB leads and appointment tracking.
• Provide weekly closeout results for the District Sales Manager.

Weekly Overview

• Work shifts in the Stores within the Market to provide side‑by‑side selling experiences, coaching and training.
• Will be responsible to punch in and out daily.

Non‑Essential Duties and Responsibilities

• Excellent oral and written communication skills and the ability to train and manage other employees.
• Must have high level of interpersonal and customer skills to work effectively with others, motivate employees, and elicit work output.
• Must have expert knowledge of all products and services.

Supervisory Responsibilities

• Direct supervision of Store Managers.

Minimum Qualifications

• Degree preferred or 4 years of wireless experience. One (1) year of relevant field experience may be substituted for every one (1) year of preferred academia.
• 2 years experienced in supervising, managing and training of employees.
• Strong interpersonal and communication skills.
• Strong organizational and time management skills.
• Self‑motivated and works independently with minimal supervision.
• Positive mental attitude.
• Creative thinker.
• Team player.
• Reliable transportation, valid driver’s license and clean driving record.
• Must work a minimum 5 day work week.

What We’ll Offer

• Competitive paid time‑off program.
• Medical, optional on monthly deduction.
• Phone service discounts.
• Development and growth opportunities.

Bonus & Pay

• Hourly pay plus bonus on sales, and monthly manager bonus upon qualification of store goals.
• Pay: $48,000.00 - $60,000.00 per year.

Talk4less is an Equal Employment Opportunity Employer and a Drug Free Workplace.