Area Quality Assurance Manager

DHL Air (UK) Ltd; Temple (TX); On-site; USD 85,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

General Bonus Plan

Generous PTO

Job summary

DHL Supply Chain is seeking an Area QA Manager to oversee quality assurance activities across multiple sites in the United States. The role emphasizes regulatory compliance, CAPA management, audits, and cross-functional leadership to deliver robust quality programs.

Qualifications include a bachelor’s degree, 7+ years in regulated environments and 5+ years of supervision, plus QA certifications preferred. A strong focus on data analysis, reporting, and continuous improvement is required.

Qualifications

• Bachelor's degree or equivalent; 4 years of work experience may be accepted.
• 7+ years of relevant experience in a regulated environment.
• 5+ years of supervisory or management experience.
• Certification related to quality control (RAC, Six-Sigma, etc.), preferred.
• Strong written and verbal communication skills.
• Data analysis experience.

Responsibilities

• Oversee maintenance and improvement of the quality system across multiple sites or customers.
• Manage licenses, permits, and registrations process.
• Lead validation processes at sector or network level and manage change control.
• Ensure regulatory compliance with regards to products and services; report to executives.
• Coordinate with continuous improvement teams on workshops and initiatives.
• Review audits and provide recommendations based on findings.
• Analyze trends in QA metrics and report to management.
• Serve as primary customer contact for QA issues and initiatives.
• Develop, distribute and maintain regular management reports and executive summaries.
• Ensure site suppliers are assessed; coordinate, receive and act on audits.

Skills

Data analysis

Training and facilitation

Strong communication

Problem solving

Project management

Presenting

Report creation

Quality program start-up

Standards development

Customer management

People development

Self management

Education

Bachelor's Degree or equivalent

Job description

The Area QA Manager role has a national salary range of $85,000- $150,000.

The Area QA Manager role has a national salary range of $85,000- $150,000. DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan and a generous PTO policy. Are you looking for a challenging and rewarding opportunity in a fast-paced environment? Do you take an analytical approach to design complex and innovative solutions that exceed customer expectations and directly impact a growing business? Do you enjoy being part of a passionate team that works with stakeholders from across the business to create and implement the best solutions for our customers?

Job Description

Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across multiple sites. Confirm requests for quality support from the site and communicate policies and procedures. Expert regarding selected governmental regulations for the site(s). Proactive liaison with customer for quality assurance across site(s). Leads a defined group of Quality Assurance resources and key initiatives, disseminating regulatory and corporate policy changes. Develops and implements policy and procedures for sites under their responsibility. Develop, manage, and oversee site quality managers/coordinators. Leads global and cross-sector QA initiatives. Develops and implements processes for regulated hardware, equipment, and software systems (validated as applicable).

• Oversee the maintenance and continuous improvement of the overall quality system for multiple sites or multiple customers within a site, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions
• Oversee the licenses, permits, and registrations process
• Manages the validation process (as applicable) at a sector or network level and associated change control processes
• Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to regulatory guidelines, the contract, and customer requirements; reporting the results to executive management
• Work in coordination with continuous improvement team to focus/direct continuous improvement activities/workshops
• Review and provide recommendations on regulatory, customer and 3rd party audits
• Review and identify trends within the quality assurance metrics for the organization
• Primary customer contact for QA related issues/initiatives as needed
• Develop, distribute and maintain regular management reports. Compile executive level reports as required
• Ensure site suppliers are assessed. Coordinate, prepare, receive, and act on audits

Required Education And Experience

• Bachelors Degree or equivalent 4 years work experience, required
• 7+ years of relevant experience in a regulated environment, required
• 5+ years of supervisory or management experience, required
• Certification related to quality control (RAC, Six-Sigma, etc.), preferred
• People management
• Sufficient computer application experience
• Strong written and verbal communication
• Data analysis experience
• Training and facilitation skills
• Self management
• Problem solving
• Project management
• Presenting
• Report creation
• Solution execution
• Process development
• People development
• Quality program start-up experience
• Standards development
• Customer management

Our Organization is an equal opportunity employer.