Area Operations Manager, Retail Automotive

Midas International, LLC; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Midas International, LLC is seeking a Regional Sales Manager to support franchisees across multiple states, driving top-line and bottom-line growth in tire, parts, and credit programs. You'll coach, implement best practices, and transform business models to become an automotive destination dealership alternative.

You will lead P&L management, grow store profitability, and enhance customer experience while coordinating cross-functional teams and franchisee events. 60% overnight travel required.

Qualifications

• Experience in multi-unit retail operations including district/area management and store operations.
• Familiarity with the franchise industry and growth strategy.
• Strong financial acumen: P&L management, profitability metrics.

Responsibilities

• Build and maintain strong relationships with Franchisees, delivering training, reporting, and motivation to improve operations.
• Develop tactical and strategic plans to grow car counts and profitability, aligning with brand KPIs and vision.
• Coach Franchisees to manage P&L as tire/service retailers, balancing gross profit percent and dollars.
• Lead regular Franchisee meetings to drive same-store sales, fleet sales, and tech proficiency across the region.
• Be present to support franchisees, overcoming challenges to improve growth, profitability, and customer experience.
• Participate in Cold Calling of competing dealers to discuss conversions or sales opportunities.

Skills

Multi-unit retail ops

Franchise industry familiarity

P&L management

Change management

Customer service

Communication skills

Education

Bachelor's degree in business administration or related field

Tools

Microsoft Office (PowerPoint, Word, Excel)

Job description

The Regional Sales Manager (RSM) will be actively involved in supporting Midas franchisees which could include multiple states with annual sales from $30M-$100M. This includes supporting success in our tire, parts and, credit programs, as well as coaching and implementing best practices. The Regional Sales Manager’s role will be responsible for meeting top line and bottom-line objectives in sales, car counts, tire sales and improving customer centricity. The RSM will act as a change agent executing business model transformation and will be accountable for improving store operations, growing sales/profits, increasing the value of our franchise network, and growing new stores (both conversions and new construction).

Primary Responsibilities

• Build and maintain strong business relationships with Midas Franchisees and their key management personnel by providing insightful support, training, management, reporting and motivation to enhance overall operations.
• Focus on growing car counts, while employing strategies to enable Midas Franchisees to say yes to every customer. Develop and execute tactical action plan and strategic plans aligned with KPIs targets, values, vision, and best practices of the brand.to transform the Midas Business Model from a “basic service shop” to a full-service tire destination and service provider (present & future) in becoming an automotive destination dealership alternative.
• Coach and teach Midas Franchisees to manage P&L as a tire and service retailer. Getting them to learn and embrace the concept of balancing Gross Profit Percent and Gross Profit Dollars.
• Coordinate and lead regularly scheduled Midas Franchisee meetings. Sharing tactics to drive same store sales growth, Fleet sales and new technology integrations proficiencies to impact franchisees and brands profitability while building camaraderie amongst the Franchisees in their Region..
• Be “present” for franchisees as they embrace and overcome the challenges required to grow a successful business and ensure world-class support with the goal of improving overall growth, profitability, and customer experience.
• Participates in Cold Calling of competitive independent tire and auto repair dealers to discuss converting their business to Midas or potentially selling their business to existing Midas Franchisees.
• Orients Franchisees to the Midas Purpose & North Star, understanding the Midas System, working through start-up issues, and helping them become proficient with all things operational.
• Work with cross functional support teams on all aspects of growing store count. Focus includes but is not limited to saving stores, upgrading and transferring weaker dealers to stronger owners, and identifying new franchisees.
• Engage with TBC support departments to help achieve franchisee goals. Departments include marketing, training, call center, accounting, real estate, construction, purchasing, and tire merchandising.

Education & Experience

• Experience in multi-unit retail operations. Including district/area management, store management, business planning, competitive analysis, and retail execution in a company owned and/or franchise environment.
• Familiarity of franchise industry
• Experience in automotive and/or other retail industries a plus
• Bachelor’s degree in business administration or related field preferred.
• Public speaking, strong verbal, and written communication skills
• Ability to challenge, motivate, influence, and communicate effectively.
• Results focused and goal orientated.
• Strong organizational, territory, time management, and customer follow-up skills
• Proven ability to negotiate and create “win-win” outcomes.
• Exceptional Microsoft Office Skills: PowerPoint, Word, and Excel
• Ability to effectively manage costs/expenses.
• P&L management in a competitive automotive environment. Thorough understanding of key financial metrics and ratios (cash flow, break-even, profitability, ROI, labor, controllable expenses, managing Gross Profit % vs. Gross Profit Dollars, etc.) and operational drivers with the ability to recommend and convince franchisees to make changes where appropriate.
• Experience in change management; including implementation of new policies and procedures.
• Customer service orientation and an elevated level of professional integrity and understanding that success through other people’s performance is vital to the job.
• Possesses the ability to work well under pressure and manage multiple tasks.
• Team player with a high level of ownership

Geographic, Work and Travel Requirements

• RSM is required to reside within the assigned region.
• 60% overnight travel expected.
• Occasional nights and weekends required to support franchisee special events.