Area Operations Manager

AFL; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

AFL is seeking an experienced Operations leader to manage the Broadband Services region. You will develop operating strategies, oversee budgets and P&L, and ensure high-quality installation, repair, and splicing services.

You will coordinate with ITC and AFL clients, plan multiple projects, and mentor supervisors to build a strong, performance-driven team. The role requires a BA/BS, 5+ years in telecom staffing, and strong knowledge of electrical codes.

Qualifications

• BA/BS degree required or equivalent work experience.
• Minimum five years of experience in the staffing industry preferably the telecom industry.
• Solid knowledge of electrical codes and standards relative to residential or commercial communications.
• Typing 45 WPM.

Responsibilities

• Develop business operating strategies for the Broadband Services organization under the direction of the Regional Director of Operations.
• Manage budgets for specific broadband service regional areas and implement cost control measures.
• Oversee service offerings, repair service, maintenance, splicing and warehouse functions to ensure timely, high-quality services.
• Responsible for the Regional Profit and Loss (P&L) of the Regional Service Area.
• Provide leadership to identify key business drivers and ensure installation and maintenance functions meet customer expectations.
• Coordinate with ITC’s clients and internal departments to align schedules, goals and timelines.
• Plan, organize and schedule multiple projects and staff to adapt to changing priorities and deadlines.
• Develop and mentor supervisors and staff building a positive team culture.
• Forecast capacity, manage budgets, and participate in annual budgeting and expenditures.

Skills

Leadership

Budgeting

Operations management

Team development

Strategic planning

Communication

Education

Bachelor's degree

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1B in revenue, and employ more than 5,800 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

ITC Service Group is a wholly owned subsidiary of AFL. Founded in 1999 and provides managed services and workforce solutions for the nationwide planning design, construction, installation and maintenance of voice, data, and video networks.

AFL and ITC were built and are operated on similar core values and philosophies. We recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers.

Manage Operations

Develop business operating strategies for the Broadband Services organization under the direction of the Regional Director of Operations.

Responsible for established budgets for specific broadband service regional areas and implement cost control measures regarding expenses, analyze and manage financial data and capital and expense budgets and establish operational objectives and work plans.

Manage the service offerings, repair service, maintenance, splicing and warehouse functions of the regional operating district and ensure that high-quality, reliable services are provided to customers on a timely basis.

Responsible for the Regional Profit and Loss (P&L) of the Regional Service Area

Provides superior leadership, including the ability to identify key business drivers, influencing others to ensure all installation and maintenance functions are performed to meet and exceed customer expectations and company objectives.

Responsible to ensure that installation and maintenance service levels are maintained, the operating and equipment budget is created and administered.

Liaison between ITC’s clients and other internal departments/divisions to coordinate clients’ directives, schedules, goals, input and project timelines.

Manage multiple activities in a rapidly changing environment while maintaining a high productivity rate dictated by ITC’s client.

Responsible for working within the framework of the overall operation by blending department responsibilities into an efficient, effective result.

Demonstrate the ability to plan, organize and schedule multiple projects and staff to accommodate rapidly changing priorities and deadlines.

Develop relationships with direct reports including supervisors, technicians, office personnel and corporate office superiors and directors building a strong positive team.

Manages the operations of a specified geographical area, this includes but is not limited to the management of all field supervisors and technical employees building a positive corporate image.

Take part in development initiatives including business development and promotion of our customer centric driven culture.

Manage the operation with minimal safety issues and manage the production levels profitably.

Organize the Operations

Develop training to ensure we provide quality services, train technicians to ensure that each technician knows how to perform each step of the Installation & Repair/Splicing process according to Client’s standards; identify best practices, techniques and processes and communication to technicians in a clear, concise and professional manner.

Collaborate with the Supply Chain team to develop and maintain compliance with a material management system to ensure CPE and consumables are properly inventoried and maintained.

Collaborate with the Supply Chain team to develop and maintain compliance with an asset management system to ensure the company maintains its assets in good condition.

Control the Operations

Forecast, control and implement capacity plans in collaboration with the Client Services Manager for the Broadband Department and projects, analyze capital expenditure requests and implement cost control measures regarding expenses ensuring all measures are within the company guidelines.

Assist the Regional Director of Operations in overseeing and participating in the development and administration of the annual budget; participate in the forecast of funds for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments.

Purchase assets as required within the company guidelines.

Work with Administration to ensure the employee has all the necessary items to perform his/her work correctly.

Ensure the company’s property is protected; theft and all violations of safety are promptly reported.

Reporting

Provide status reports to management as requested in a timely manner.

Ensure that Supervisor reviews are completed as per the company’s guidelines.

Produce weekly productivity reports in a timely manner.

Provide expenses reports weekly as per the company’s guidelines.

Maintain Personnel

Monitor employees’ work levels and review work performance.

Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.

Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, and disciplinary measures.

Inspect and monitor work areas, examine tools and new equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.

Plan, manage, assign, direct and evaluate Broadband Department supervisors ensuring they are following company policies and safety procedures.

Develop and establish technical and operating standards, installation/splicing standards, corrective and preventative maintenance standards, equipment and site inspection standards and overall installation/splicing performance standards.

Contact each employee placed at least once a month to ask if there are any employee issues or if employee has suggestions for running a smoother organization.

Network with existing employees to find other qualified people and opportunities for placement of additional people with the client.

Manage & Develop the team by providing insight and coaching, monitoring performance and assessing progress over time whilst engaging team members in team building events as well.

Directly responsible for the leadership and development of a team of supervisors and non-exempt associates ensuring team participation and a positive working environment.

New Business Development (Existing Clients)

Set milestones and create a progress report that would help identify prospective business potentials with existing client.

Market to existing clients and identify additional business opportunities within that client’s company. Prepare Hourly/Daily/Production rate Bids (as required).

Know and understand all aspects of ITC’s client contract per your specific regional area

Measurable Results-Goals

Meet or exceed both internal and client provided monthly KPI targets

Job Requirements

• Typing 45 WPM
• Software: MS Word, MS Excel, Access, Powerpoint, Outlook Express and any other software programs as required.
• Communication Skills: Excellent command of the English language both verbal and written.Excellent spelling and comprehensive skills.
• Ability to cultivate a positive and productive field services team through example, coaching and team development.
• Education:BA/BS degree required or equivalent work experience.
• Experience: Minimum five years of experience in the staffing industry preferably the telecom Industry
• Solid knowledge of electrical codes and standards relative to residential or commercial communications.

While performing the duties of this job, the employee regularly works in inclement weather conditions. The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration. The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.

Employee is expected to be on the job and on time every scheduled workday. Work hours are flexible and employee needs to monitor own schedule according to client’s needs. If it is necessary that you will be absent or late for any reason, employee needs to call direct Director of Broadband Services by 8:00 am on the first and each subsequent day the employee will be absent or late. If employee is absent for more than 3 days a doctor’s note (explanation) is required.

Employment

Due to the nature of ITC’s business, its clients and other needs, the employment relationship is, and is intended to be, at will.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.