Area Manager, UPS Field Service

Pearce Services; Richmond (VA); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Health benefits

401(k) match

Paid vacation and holidays

Tuition reimbursement

Professional development

Job summary

Pearce Services is seeking an Area Manager, UPS Field Service to lead technicians who maintain and repair mission-critical power systems across the Northeastern Region. This role ensures safe field execution, service quality, technician development, and customer satisfaction.

The Area Manager collaborates with dispatch, customer success, and regional leadership to keep work on schedule, resolve issues, and coach teams while upholding OSHA and NFPA 70E standards. Travel required.

Qualifications

• Strong hands-on knowledge of UPS systems and associated electrical equipment.
• Experience leading field service technicians in a customer-facing environment.
• Experience with preventive maintenance, troubleshooting, and service documentation for mission-critical equipment.

Responsibilities

• Lead and support field technicians servicing UPS systems and related critical power equipment.
• Conduct field visits to assess skills, review completed work, reinforce safety practices, and provide coaching.
• Review preventive maintenance and repair documentation for accuracy, quality, and opportunities to improve service.
• Build training plans for technicians, support new-hire onboarding, and coordinate in-field training.
• Partner with dispatch to address scheduling conflicts, service delays, emergencies, and technician coverage needs.
• Help manage the on-call rotation and coordinate responses to customer emergencies.
• Monitor service quality, safety, productivity, job completion, and route performance; address issues through coaching and follow-up.

Skills

UPS knowledge

Field supervision

Safety compliance

Coaching technicians

Customer service

Communication

Job description

we've got a career for you!

Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com.

At PEARCE, we've got a career for you! Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com.

Pearce from CBRE is seeking an Area Manager, UPS Field Service, to lead technicians who maintain and repair mission-critical power systems throughout the Northeastern Region. This manager is responsible for safe field execution, service quality, technician development, and customer satisfaction. The Area Manager works closely with dispatch, customer success, and regional leadership to keep work on schedule and resolve service issues. Success in this role requires strong UPS technical knowledge, sound judgment in the field, and the ability to coach technicians while holding the team accountable for its work.

Core Responsibilities

• Lead and support field technicians servicing UPS systems and related critical power equipment.
• Conduct field visits to assess technical skills, review completed work, reinforce safety practices, and provide specific coaching.
• Review preventive maintenance and repair documentation for accuracy, quality, and opportunities to improve service.
• Build training plans for technicians, support new-hire onboarding, and coordinate in-field training.
• Partner with dispatch to address scheduling conflicts, service delays, emergency calls, and technician coverage needs.
• Help manage the on-call rotation and coordinate responses to customer emergencies.
• Monitor service quality, safety, productivity, job completion, and route performance. Address issues through coaching and follow-up.
• Confirm technicians have the training, certifications, PPE, tools, and materials required for their assigned work.
• Respond to customer questions and escalations in partnership with regional leadership and customer success teams.
• Understand the scope of customer work and coordinate requests for services outside the agreed scope.
• Support technician interviews, hiring decisions, and performance management.
• Oversee fleet readiness and work with support teams to resolve vehicle, equipment, and system access issues.
• Promote compliance with OSHA, NFPA 70E, company safety procedures, and customer site requirements.

Core Experience

• Strong hands-on knowledge of UPS systems and associated electrical equipment, with the ability to assess field work and guide technicians through technical issues.
• Experience leading or supervising field service technicians in a customer-facing environment.
• Experience with preventive maintenance, troubleshooting, repairs, and service documentation for mission-critical equipment.
• Ability to coach technicians at different experience levels and address performance concerns directly and fairly.
• Strong communication skills with technicians, customers, dispatch, and other support teams.
• Ability to manage competing priorities, make sound decisions during service escalations, and follow issues through to resolution.
• Familiarity with electrical safety practices and applicable OSHA and NFPA 70E requirements.

Physical and Work Environment

At Pearce, safety is our highest priority. All employees are expected to follow company safety policies and customer site requirements.

• Ability to travel throughout the assigned service territory, with occasional overnight travel as business needs require.
• Willingness to work varied hours and help coordinate responses to emergencies, including evenings or weekends when needed.
• Valid driver’s license and ability to meet company vehicle requirements.
• Ability to visit active job sites, work in varied conditions, and lift up to 110 pounds.
• Ability to complete required pre-employment screenings, where applicable.
• Ability to obtain and maintain Security Clearance Access to customer facilities, including data centers, telecommunications sites, healthcare facilities, industrial locations, and government installations.

At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses.This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process.

Base Pay Range: $105,000 USD - $120,000 USD

What We Offer

• Family-friendly and innovative culture with opportunities for growth.
• Competitive compensation.
• Comprehensive health benefits including medical, dental and vision insurance.
• Flexible spending accounts, HSA option.
• Paid vacation and paid holidays.
• Company-matching 401(k) Retirement.
• Life Insurance.
• Tuition reimbursement.
• Professional development training.
• Company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.
• Performance and referral bonuses, production incentives, tool/equipment and fuel stipends, per diem or other applicable compensation.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Learn more about us at www.Pearce-Services.com!