Area Manager -NW Region (Alaska)

Adc Ltd; Anchorage, Northern (AK, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Adc Ltd. seeks an Area Manager to oversee security operations for FAA regional sites. You will supervise Site Captains, coordinate with FAA and ADC leadership, and ensure compliance with policies and procedures. Your leadership and communication will foster teamwork and exceptional service at all locations.

Responsibilities include training, incident investigations, daily reporting, inspections, scheduling and cost control, with a focus on safety and regulatory compliance across multiple sites.

Qualifications

• Leadership and management experience leading security teams.
• Strong communication with multiple stakeholders including FAA captains and ADC management.
• Knowledge of security policies, procedures and compliance requirements.

Responsibilities

• Point of contact between FAA Site Captains and ADC Management; respond to orders from ADC Program Manager and FAA representatives.
• Maintain effective communication with Site Captains, Security Officers, Program Manager, HR and FAA staff.
• Lead Site Captains and Security Teams; promote professionalism, teamwork and customer service.
• Ensure adherence to SOW, post orders, SOM and Security Plan; stay informed on applicable laws.
• Enforce security duties, incident reporting and preventive measures; review monthly compliance reports.
• Supervise training for Site Captains and Officers; document training activities with HR.
• Supervise performance management and coaching; address sub-standard performance with HR.
• Investigate and document security and safety incidents; implement preventive actions.
• Perform monthly site inspections and risk assessments; report findings and mitigation plans.
• Supervise inspections of personnel; ensure uniform, equipment and grooming standards.
• Oversee daily activity reporting; ensure accurate DAR submissions and communications.
• Handle FAA facility and site complaints; coordinate resolutions with ADC management and FAA staff.
• Schedule weekly shifts; ensure 24/7 security coverage at all sites.
• Manage security expenses; oversee overtime, uniforms and supplies.
• Assist HR with recruiting, onboarding, investigations, and disciplinary actions.

Skills

Leadership

Communication

Security awareness

Job description

Job Title: Area Manager

Reports To: Program Manager

Business Unit: Federal Physical Security

Category: Full-Time

FLSA: Exempt

Position Summary

The Area Manager is a Mid-Level Management Position which provides security-related expertise to an assigned FAA Regional Area of Responsibility. Serves as the primary ADC Manager for assigned FAA Sites providing direct supervision for Site Captains. In addition, acts as an Advisor to ADC Leadership regarding all physical security matters. Oversees Site Security Operations ensuring adherence to ADC and FAA Policies; Procedures related to physical security and upholding our Company Commitment, Mission, and Core Values.

Essential Job Duties and Responsibilities

• Point of Contact – Serve as primary contact point between the FAA Site Captains and ADC Management. Must be available at all times to receive and implement orders or special instructions from the ADC Program Manager; ADC Management; FAA Contract Officer (CO); Contract Officer Representative (COR); ATR and/or FM during routine or emergency situations concerning matters which affect security operations and/or protection of assigned sites.
• Communication – Maintain excellent and effective communication with FAA Site Captains; Security Officers; Program Manager; Human Resources and the FAA Site ATR and FM as required. Daily communications with Site Captains, Regular communications with the Contract Program Manager, and Conditional communication with Human Resources is essential for this position. Ensure communication is documented using proper documentation methods (i.e. email, letter or memo, etc.).
• Leadership – Lead by example and supervise the FAA Site Captain and Security Teams for your assigned FAA Sites. Foster a culture of professionalism, teamwork and exceptional customer service.
• Policies and Procedures – Thoroughly read and comprehend ADC Policies and Procedures; FAA Contract Statement of Work (SOW); Facility Post Orders (PO); Facility Security Plan (FSP); Facility Occupant Emergency Plan (OEP); Security Officer Manual (SOM); and site‑specific Collective Bargaining Agreements (CBA) if applicable. In addition, maintain a working knowledge of Federal; State; and Local Laws that affect the FAA Contract for each assigned site.
• Security Compliance – Enforce compliance with all security orders, tasks, duties, instructions, policies, procedures and protocols in accordance with the Contract Statement of Work (SOW); Facility Post Orders; Security Officer Manual (SOM); Facility Security Plan (FSP); and Occupancy Emergency Plan (OEP). Review Monthly Compliance Reports for each site and take appropriate action as required.
• Officer Compliance – Ensure all Officers at your assigned sites are compliant with FAA Requirements in accordance with the Contract Statement of Work (i.e. Physical/Medical Certifications; State Security Officer and Firearm Licenses; CPR/First Aid/AED Certifications; Non-Lethal Certifications; Firearm Qualification Certification; Lautenberg Certification; On-the Job and Refresher Training; etc.).
• Training – Training responsibilities include but are not limited to the following:
• The Area Manager is responsible for providing Initial, Ongoing and Refresher Supervisor Training for all Site Captains assigned to your FAA Sites.
• The Area Manager is responsible for Supervising the Site Captain in providing Initial, Ongoing and Refresher Training for all Security Officers assigned to your FAA Sites.
• Training subjects include but are not limited to the following:
• Site Captain – Supervision, Leadership, Management, and Administrative Duties and Responsibilities.
• Security Officer – Security Duties, Orders, Tasks, Instructions, Policies, Procedures and Protocols as defined and described in Facility Post Orders; Security Officer Manual (SOM); Facility Security Plan (FSP); and Occupancy Emergency Plan (OEP).
• Ensure training is properly documented and submitted to Human Resources.
• Performance Management – Supervise the Site Captains and Security Officer work performance and attendance. Ensure work performance and attendance meets acceptable standards and expectations. For Exceptional Work Performance, provide Human Resources with appropriate documentation to properly recognize employees. For Sub-Standard Work Performance, provide coaching, counseling, and corrective action as required in coordination with the Human Resources Manager in accordance with the CBA and ADCs Policies and Procedures. Ensure Supervision and Performance Management is performed professionally and with impartiality.
• Security and Workplace Safety Incidents – Supervise and/or conduct the Investigation and Documentation of Security and Safety related Incidents at the FAA Site. Ensure proper completion, notification, and submission of required Security or Safety Incident Reports in accordance with the Facility Post Orders and Security Officer Manual. Develop and implement preventive measures to minimize security and safety incidents, theft, and property damage at the FAA Site.
• Facility Inspections and Assessments – Perform Monthly Site Inspections and Routine Security/Safety Assessments covering all three shifts at each assigned site. Identify and report potential Security and Safety risks, vulnerabilities, and threats within and around the FAA Site. Complete the ADC Site Inspection Report. Develop and implement strategies and preventive measures to eliminate, minimize, or mitigate security and safety incidents, theft, and property damage at the FAA Site.
• Personnel Inspections and Assessments – Supervise regular Security Officer Inspections on all shifts ensuring Uniform, Equipment, Weapon and Grooming standards and expectations are being met. Supervise Performance Assessments on all Officers ensuring performance standards and expectations are being met.
• Daily Activity Reporting – Supervise assigned FAA Sites ensuring all Officers on each shift properly document all daily activities and events on the Daily Activities Report (DAR). Ensure Site Captains are reviewing the Daily Activity Reports from all shifts to identify significant incidents, events or activities. Ensure Site Captains are properly reporting reportable incidents and/or activities to ADC Management; FAA ATR; FM and/or COR. Report Site Status to ADC Management daily or as required.
• FAA Facility Complaints – Supervise the Receipt and Resolution of complaints received from the COR; ATR and/or FM involving violations of security orders, tasks, duties, policies, procedures and protocols. Ensure ADC Management is notified and provide all relevant documentation of the complaint and actions taken to resolve and prevent future complaints.
• Site Captain or Security Officer Complaints – Mediate informal complaints or concerns and provide any needed mentorship and counseling as required. Ensure Human Resources is notified and provide all relevant documentation of the complaint and actions taken to resolve and prevent future complaints. For all Formal Complaints and Grievances, notify the Human Resources Manager for appropriate action.
• Scheduling – Supervise Site Captains in creating weekly Site Schedules for all active Security Officers. Ensure scheduled shifts, assign tasks, and proper security coverage is attained for all required posts to maintain a security presence 24/7 in accordance with the Contract SOW. Ensure the FAA Facility ATR and or FM are provided with a current/updated list of available qualified security Officers assigned to the FAA site and Weekly Shift Schedules as required or requested.
• Fiscal Responsibilities – Control security expenses at all your assigned sites. Supervise uniform, equipment and supply requests. Supervise, monitor and manage daily and weekly overtime usage. Keep overtime usage to an absolute minimum.
• Human Resources Assistance – Provide assistance to ADC Human Resources in employment areas of Recruiting; Onboarding; Investigations; Progressive Discipline; Performance Management; CBA