Area Manager - North Carolina

PetVet Care Centers; Charlotte (NC); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support

Job summary

PetVet Care Centers is hiring an Area Manager to provide strategic and operational leadership across five hospital locations, anchored at a home hospital. You will collaborate with Hospital Managers, veterinarians, and regional leadership to build high-performing teams, drive growth, and ensure top-notch patient care.

The role requires multi-site leadership experience in veterinary or healthcare settings, with a focus on accountability, policy adherence, and financial performance.

Qualifications

• Bachelor’s degree in business, healthcare management, or a related field strongly preferred.
• Minimum of five (5) years of multi-site or senior hospital/practice management experience, including at least three (3) years in a leadership role.
• Experience in veterinary, healthcare, or service-based multi-unit environments strongly preferred.
• CVPM, MHA, or similar certification preferred.
• Equivalent combination of education, certification, training, and/or experience may be considered.

Responsibilities

• Oversees the day-to-day operations of five hospital locations; ensures consistent execution of policies, procedures, and standards.
• Coaches, develops, and supports Hospital Managers to achieve operational, financial, and people-related goals.
• Drives revenue growth and expense control across all locations, including labor, inventory, and controllable costs.
• Reviews revenue, labor, payroll, EBITDA, and operational performance against budget; develops corrective action plans as needed.
• Partners with Hospital Managers and Veterinarians to support efficient, profitable operations while maintaining exceptional patient care and customer service.

Skills

Multi-site leadership

Operations management

Strategic planning

Team development

Budgeting

Education

Bachelor’s degree in business or healthcare management

CVPM or MHA preferred

Job description

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time.

That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

The Hospital Area Manager provides strategic and operational leadership across five hospital locations while being primarily stationed at one designated home hospital. This role works closely with Hospital Managers, Veterinarians, and the Regional Manager to develop high-performing teams, drive revenue growth, manage costs, and ensure operational excellence. The Area Manager fosters a culture of accountability, collaboration, and high-quality patient care while ensuring consistency, compliance, and alignment with organizational goals across all assigned hospitals

Key Responsibilities

• Oversees the day-to-day operations of five hospital locations; ensures consistent execution of policies, procedures, and standards
• Coaches, develops, and supports Hospital Managers to achieve operational, financial, and people-related goals
• Drives revenue growth and expense control across all locations, including labor, inventory, and controllable costs
• Reviews revenue, labor, payroll, EBITDA, and operational performance against budget; develops corrective action plans as needed
• Partners with Hospital Managers and Veterinarians to support efficient, profitable operations while maintaining exceptional patient care and customer service
• Leads onboarding, integration, and performance stabilization of newly acquired or newly opened hospitals
• Works closely with the Regional Manager and PetVet Care Centers support teams to ensure compliance with all administrative, financial, and regulatory requirements
• Oversees workforce management practices across hospitals, including labor optimization, overtime management, and staffing strategies
• Supports recruiting, hiring, training, retention, and succession planning for hospital leadership and key roles
• Conducts regular performance reviews, provides constructive feedback, and addresses performance or personnel concerns in partnership with HR and Regional leadership
• Monitors employee engagement, turnover, and internal promotion readiness; implements initiatives to strengthen retention and culture
• Ensures proper inventory management systems are in place and consistently followed across all locations
• Oversees facility condition and physical upkeep; identifies capital improvement opportunities and partners with leadership on CapEx planning and ROI
• Strengthens communication and collaboration between Hospital Managers, Veterinarians, and support teams
• Supports medical professional (DVM) engagement, retention, and scheduling strategies
• Assists in the resolution of escalated client or patient concerns when appropriate
• Reviews hospital KPIs and operational results on a regular cadence with leadership; accountable for achieving assigned goals
• Performs other duties and responsibilities as assigned by the Regional Manager

Qualifications (Required)

• Bachelor’s degree in business, healthcare management, or a related field strongly preferred
• Minimum of five (5) years of multi-site or senior hospital/practice management experience, including at least three (3) years in a leadership role
• Experience in veterinary, healthcare, or service-based multi-unit environments strongly preferred
• CVPM, MHA, or similar certification preferred
• Equivalent combination of education, certification, training, and/or experience may be considered

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$90,000—$115,000 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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