Area Manager Jr., Worldwide Operations

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; United States; Sur place; MXN 400 000 - 640 000; Plein temps

Résumé du poste

Servicios Comerciales Amazon Mexico S. De R.L. De C.V. is seeking an Area Manager to lead a 30-80 person team in a fast-paced fulfillment center environment. You will mentor staff, drive Lean-driven improvements, and ensure safe, quality operation across shifts.

The role focuses on developing leadership capacity, coaching associates, and delivering high levels of customer service in a hands-on, non-remote setting.

Qualifications

• High school diploma or equivalent.
• 1+ years of team leadership experience.
• Bachelor's degree or higher preferred, or relevant experience.
• Fluent in English.
• Experience with hourly workforces of 50+ employees.
• Experience delivering training programs across multiple sites.

Responsabilités

• Lead and develop a team of 30-80 hourly associates.
• Identify and lead process improvements using Lean tools.
• Mentor and coach team members for performance growth.
• Ensure safety, quality, attendance and engagement.
• Uphold Amazon's Leadership Principles in daily operations.

Connaissances

Team leadership

Mentoring

Coaching

Lean tools

People management

Formation

High school diploma

Bachelor's degree (preferred)

Description du poste

DescriptionAmazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, come join our team as an Area Manager!As an Area Manager, you will have the opportunity to lead and develop your own team of Amazon Associates in a sort center environment. Your main focus will be motivating, mentoring and coaching your team. As a servant leader, the Area Manager will ensure that their team of Amazon Associates have all the tools needed to succeed for any task during a shift. Engaging with your team during a shift to ensure that the highest levels of safety, quality, attendance performance and engagement are maintained are core functions of the role. Come learn how the largest online retailer in the world runs its fulfillment and delivery networks!Job RequirementsWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays. The position is NOT a remote role and will be located in a Fulfillment CenterKey job responsibilitiesYou and your team of warehouse associates are responsible for getting Amazon customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobsYou take ownership in your work and team and are available to work overtime during Amazon's peak holiday season and as needed year-round. You are obsessed with customer experience and understand the importance of a 24/7 operations. You are flexible to work on any type of assigned shift (nights, weekends, etc.)Leading and developing a team of 30-80 hourly associates by embodying Amazon's Leadership PrinciplesProactively identifying and leading process improvement initiatives using Lean tools to delight customersAbout the teamInclusive team cultureAt Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work Life BalanceWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.Basic QualificationsWork a rotating, flexible schedule, including nights, overnights, weekends and holidays. Able to work 40 hours/week, and overtime as requiredHigh school diploma or equivalent1+ years of team leadership experiencePreferred QualificationsBachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related fieldSpeak, write, and read fluently in English, and have the ability to take direction in English1+ years of distribution or manufacturing field with equivalent mechanical or electrical field experienceExperience supporting hourly workforces of 50+ employees and leading teamsExperience developing or delivering training programs across multiple sites or regions, or experience with technical writingOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.