Area Manager II (Fulfillment & Operations)

Amazon; North Haven (CT); On-site; USD 70,000 - 90,900; Full time

Job summary

Amazon in North Haven, CT seeks an Area Manager to lead a team of hourly associates, focusing on safety, quality, productivity and on-time customer deliveries.

You will partner with Safety, Engineering, Loss Prevention, QA and HR to hit objectives while lifting up to 49 pounds, standing up to 12 hours, and working in variable environments. Bachelor's degree or 2+ years Amazon experience preferred.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your hourly workforce.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand or walk for up to 12 hours during shifts.
• Work in an environment where noise levels vary and may be loud.
• Work in environments subject to variable temperatures and weather (delivery stations include outside loading departments).
• Continuously climb and descend stairs (applies to sites with stairs).

Skills

Employee performance management

Team leadership

Flexible schedule

Customer service

Education

Bachelor's degree or equivalent

Job description

Job ID: 10433515 | Amazon.com Services LLC

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our operations workflow has three major components:

• First mile - where the product is housed and ready for order
• Middle mile - where the order is hauled to your area
• Last mile - when the product is delivered to the customer's door

We are organized around a single vision: dedication to the customer. Locations and job requirements may vary slightly, but the mission remains the same.

Key job responsibilities:

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand or walk for up to 12 hours during shifts
• Work in an environment where noise levels vary and may be loud
• Work in environments subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Our fulfillment network launches new operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business's current openings.

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience managing a team of 20+ employees
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma)
• Excellent customer service, communication, and interpersonal skills
• A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field
• Industry experience in retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments

Salary and Benefits

USA, CT, North Haven - $70,000.00 - $90,900.00 USD annually.

The base salary range for this position is listed above. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Equal Opportunity Employer

Amazon is an equal-opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.