Area Manager II

Amazon; Phoenix (AZ); On-site; USD 70,000 - 90,900; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking an Area Manager in Phoenix, Arizona, to lead a team of hourly employees. You will manage performance, safety, and quality within the operational workflow. The ideal candidate will have over 2 years of experience in employee management and a relevant degree.

This role requires flexibility, excellent communication skills, and experience with process improvements. Comprehensive benefits and competitive salary are offered, with a base salary ranging from $70,000 to $90,900 annually.

Qualifications

• 2+ years of employee and performance management experience.
• Work flexible shifts, including weekends and holidays.
• Experience managing a team of 20+ employees.

Responsibilities

• Support and motivate hourly workforce.
• Manage safety, quality, productivity, and customer delivery.
• Collaborate with support teams to meet objectives.

Skills

Employee management

Performance metrics

Communication skills

Customer service

Education

Bachelor's degree or equivalent

Master's degree in related field

Tools

Lean process

Kaizen

Six Sigma

Job description

Stellen-ID: 3179152 | Amazon.com Services LLC
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer’s door.

Key Responsibilities

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Qualifications

• 2+ years of employee and performance management experience
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience managing a team of 20+ employees
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma)
• Excellent customer service, communication, and interpersonal skills
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field
• Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Base salary: 70,000.00 - 90,900.00 USD annually.