Area Manager - ICQA

Stord; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Overtime flexibility

Career growth opportunities

Job summary

Stord, The Consumer Experience Company, is seeking an ICQA Area Manager II to oversee inventory accuracy and quality routines across a high-volume distribution site. You will lead ICQA Leads and Associates, coach teams, and ensure standard work is followed.

You will monitor cycle counts, audits, and reconciliations, drive continuous improvement, and partner with the ICQA Operations Manager to review data, address gaps, and maintain strong safety and accuracy standards.

Qualifications

• Minimum 2–4 years of experience with WMS/inventory systems in a high-volume facility.
• Previous leadership experience.
• Bachelor’s Degree or equivalent experience.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Able to lift up to 20 lbs and work in a distribution center environment.
• Capable of independent work with minimal supervision.
• Experience with process improvement (Lean Six Sigma/Kaizen) is a plus.

Responsibilities

• Oversee all ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations, projects) for the assigned site.
• Ensure SOPs, KPI tracking, and corrective action processes are consistently applied.
• Review daily/weekly data to identify trends, high-risk areas, and performance drift; plan workloads accordingly.
• Conduct weekly reviews with ICQA Operations Manager to drive improvement and accountability.
• Ensure compliance with customer-specific quality requirements; support CAPA, audit responses, and inventory escalations.
• Directly manage and develop ICQA Leads and Associates; foster a culture of accuracy and accountability.
• Support root cause analysis and CAPA implementation to address gaps and errors.

Skills

WMS / inventory systems experience

Leadership experience

Communication skills

Organizational skills

Time management

Data entry skills

Interpersonal skills

Independent work ability

Problem-solving under pressure

Education

Bachelor’s Degree or relevant experience

Tools

Microsoft Office Suite

WMS software

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top‑tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About The Area Manager II Position

In the role of ICQA Area Manager II, you will be responsible for overseeing ICQA operations and supervising ICQA associates as they carry out quality routines, research, and functions. Your focus will include performing standard work audits and gap evaluations to establish an equitable workplace environment that aids in talent retention. Furthermore, you will play a key role in coaching and developing your associates to excel in their current positions and advance to the next level.

Stord requires candidates with exceptional communication and organizational capabilities, who thrive under pressure and possess proficiency in various platforms, such as warehouse, order, and labor management systems. Key responsibilities include managing inventory shrink, ensuring warehouse bin accuracy, and leveraging continuous improvement tools to foster positive outcomes.

Flexibility is essential, including the availability to work overtime, evenings, and weekends according to business needs.

What You'll Do

Program Execution & Oversight

• Oversee all ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations, projects) for the assigned site.
• Ensure consistent application of SOPs, KPI tracking, and corrective action processes.

Performance & Metrics

• Review daily/weekly data to identify trends, high-risk areas, and performance drift, to include workload planning activities.
• Conduct weekly reviews with ICQA Operations Manager to drive continuous improvement and accountability.

Compliance & Governance

• Ensure compliance with customer-specific quality requirements.
• Support execution of CAPA, audit responses, and inventory-related escalations.

People Leadership

• Directly manage and develop ICQA Leads and Associates.
• Create a culture of accuracy, accountability, and proactive problem-solving.

Continuous Improvement

• Support root cause analysis and CAPA implementation to address errors and control gaps.

What You'll Need

• Minimum of two to four years’ experience working with warehouse management systems (WMS) / inventory systems in a high-volume facility.
• Previous leadership experience.
• Bachelor’s Degree or relevant experience
• Possesses basic clerical and data entry skills.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Excellent communication and interpersonal skills. Able to interact effectively with all levels of management and support teams.
• Able to transport up to 20 lbs.
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to work independently with minimum supervision.
• Able to build solid, effective working relationships with others.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to effectively use relevant material handling equipment (i.e forklifts).
• Able to express ideas clearly and convey necessary information.
• Able to work in a Distribution center environment which includes exposure to work at varying heights; varying temperatures; moderate and consistent noise levels.
• Occasional non-standard work hours or overtime as business requires.

Bonus Points

• Proficiency with Microsoft Office Suite
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or related field
• Experience with process improvements (Lean Six Sigma and/or Kaizen)