Area Manager: HYOU (Fine Jewelry)

Leap; Washington (District of Columbia); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

Healthcare benefits

401K

Employee discounts

Job summary

A leading retail firm is seeking a Brand Area Manager in Washington, DC to oversee multiple locations. The successful candidate will have over 5 years of retail management experience and a proven ability to drive sales. This hands-on leader will ensure a high-quality customer experience by developing their teams and leveraging customer insights to foster loyalty. The position offers competitive compensation and benefits including unlimited PTO and healthcare coverage.

Qualifications

• 5+ years of retail management experience, including at least 1 year in multi-unit leadership.
• Proven track record in driving sales in high-volume environments.
• Strong people leadership skills, with experience in talent development.

Responsibilities

• Oversee two to four store locations to ensure elevated customer experience.
• Hire, develop, and inspire teams to excel in service and sales.
• Leverage customer insights to drive market growth.

Skills

Retail management

Sales driving

People leadership

KPI analysis

Customer-focused service

Problem solving

Job description

About HYOU

HYOU Fine Jewelry creates pieces that move with you - bold, personal, and unapologetically modern. We design jewelry that looks elevated, feels effortless, and celebrates individuality. Our collections feature lab‑grown diamonds and high‑quality gemstones, set in solid 10K gold and 14K gold vermeil layered over sterling silver. Every piece passes strict quality checks to ensure it’s made to last—jewelry meant for everyday wear, not special occasions only. By working directly with our makers, using lab‑grown diamonds, and keeping our model lean, HYOU delivers the same sparkle without inflated markups. The result: meaningful, modern fine jewelry that’s accessible, intentional, and personal. HYOU stores bring this philosophy to life by offering a confident, welcoming space where customers are guided through discovery, education, and self‑expression.

About the Role

Leap is seeking an entrepreneurial Brand Area Manager to lead a cluster of HYOU Fine Jewelry stores and bring the brand’s modern, confidence‑driven approach to fine jewelry to life across the region. This role is designed for a hands‑on retail leader who understands that today’s fine jewelry experience is built on trust, education, and personal connection—not pressure. Overseeing two to four locations and directly managing one store, you’ll maintain a strong in‑store presence four days per week and one remote day, ensuring each location consistently delivers an elevated, effortless, and informed customer experience that reflects HYOU’s point of view.

Blending day‑to‑day leadership with strategic ownership, you’ll hire, develop, and inspire teams to sell through styling, storytelling, and education while upholding high standards in service, visual presentation, and execution. You’ll leverage customer insights, product performance, and team feedback to understand what’s resonating and to drive growth across your market. In close partnership with Leap and brand stakeholders, you’ll contribute to business planning, support new store openings, and execute impactful in‑store moments, clienteling strategies, and gifting initiatives that foster loyalty and repeat engagement. As a Brand Area Manager, you’ll serve as a clear, confident, and thoughtful ambassador for both HYOU and Leap, representing the brand with care and consistency in your market.

Compensation

Annual Pay Range: $95k–$110k. Final offer will be based on experience, skills, and qualifications.

Qualifications

• 5+ years of retail management experience, including at least 1 year in multi‑unit or big‑box leadership.
• Proven track record in driving sales and delivering results in high‑volume, customer‑focused environments.
• Strong people leadership skills, with experience recruiting, training, coaching, and developing talent.
• Expertise in apparel or related retail categories, with the ability to elevate fitting room, selling, and clienteling experiences.
• Skilled at analyzing KPIs across multiple stores to inform strategy and improve performance.
• Adaptable, entrepreneurial mindset with the ability to problem‑solve in a fast‑paced environment.
• Willingness and ability to travel regularly across {Insert Market} to support store teams.
• Active floor presence required: standing/walking for extended periods, safe use of ladders, and ability to lift up to 50 lbs.
• Must be 18 years or older.

Interpersonal Skills

• People Leader – Communicates a clear vision, inspires teams, and drives accountability to achieve business goals.
• Customer Obsessed – Creates authentic connections, anticipates needs, and delivers hospitality‑driven experiences.
• Collaborative – Builds strong relationships with cross‑functional partners, brand executives, and internal teams.
• Entrepreneurial – Maintains agility in a matrix environment, identifies root causes, and implements creative solutions.
• Professional & Detail‑Oriented – Consistently produces high‑quality work and handles challenges with tact and empathy.
• Brand Advocate – Stays current on fashion, retail, and cultural trends, bringing insights back to the team and brand partners.

Key Performance Indicators (KPIs)

• Sales performance across the cluster (Conversion, AOV, UPT).
• Employee retention, internal development, and promotions.
• Client engagement and satisfaction (NPS, events, activations).
• Operational consistency across visual, service, and inventory standards.

About Leap

Leap powers modern retail for brands like HYOU—combining data, systems, and scale to help brands grow thoughtfully. We operate 100+ stores nationwide in partnership with brands including Ring Concierge, Grown Brilliance, Frankies Bikinis, MZ Wallace, Malbon Golf, and more. Leap provides operational expertise, insight‑driven decision making, and infrastructure that allows brands to scale retail without compromising identity or customer experience. Leap offers a competitive total rewards package, which includes unlimited PTO (blackout periods apply), commission eligibility, healthcare benefits (medical, dental, vision), flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave), access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement), employee assistance program, employee discount, and wardrobe allotment for participating Leap brands.

Diversity and Inclusion

Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission—building the world's largest network of branded retail stores—powered by data, systems, and scale—we need to foster a diverse community. We value your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, veteran status, and gender identity.